Affinity had 34 outages in the last 2 years totaling 963h 33m of downtime — averaging 1.4 incidents per month.
There were 34 Affinity outages since October 28, 2024 totaling 963h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating an issue impacting Affinity CRM
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue with the Affinity Pathfinder Chrome extension intermittently showing a blank page and loading icon.
We've identified the root cause. It is bug introduced in Chrome 147 that is affecting numerous chrome extensions. See the report here: https://issues.chromium.org/issues/500975618 An update to chrome is expected soon. We are not aware of a good workaround at the moment other than closing and reopening the browser, but will update this if one is found.
This has been fixed in Chrome, please sure you are on version 147.0.7727.102 or later of Chrome.
Some users may experience delays in the Affinity Analytics dashboards. The issue has been identified and we are currently working on processing the backlog. Next update will be provided as soon as the issue is resolved or within next 24h!
This incident has been resolved.
Between 11:30 AM and 2:45 PM EST, an issue with one of Affinity’s service providers caused a disruption to Affinity Notetaker. This issue is now resolved.
We’re experiencing delays in data replication to Affinity Analytics. The root cause has been identified and mitigated, and we’re processing the backlog. Fresh data will appear incrementally as processing progresses. We’ll share a final update once full recovery is confirmed.
This incident has been resolved.
We have identified the root cause of the issue impacting Affinity Web application. Our team is now working on a fix.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating an issue impacting entity creation and update flows in the Affinity CRM. Users may be unable to add or update Companies, People, and Opportunities. Our team is working to identify the cause and implement a mitigation.
We have identified the root cause of the issue impacting entity creation and update flows in the Affinity CRM. Our team is now working on deploying a fix.
We have deployed a fix for the issue impacting entity creation and update flows in the Affinity CRM. We are monitoring the system to ensure Companies, People, and Opportunities can be created and updated normally.
This incident has been resolved. All systems are fully operational.
We are monitoring an elevated error rate affecting Microsoft/Azure users due to an ongoing service disruption with Microsoft. Our team is actively monitoring the situation and will provide updates as soon as it’s resolved.
This incident has been resolved.
We have identified the root cause of the issue impacting all services. Our team is now working on a fix. We will provide another update within 60 minutes
This incident has been resolved.
We've identified an issue with our email and calendar processing pipelines resulting in delays in seeing up to date information in the application.
A fix has been implemented and we are monitoring progress of processing the backlog.
This incident has been resolved.
We’re experiencing delays in data replication to Affinity Analytics. The root cause has been identified and mitigated, and we’re processing the backlog. Fresh data will appear incrementally as processing progresses. We’ll share a final update once full recovery is confirmed.
All Dashboards in Affinity Analytics are currently missing data. We have identified the issue and are working on restoring the access to the data.
We continue to work on processing the replication backlog. We’ll share a final update once full recovery is confirmed.
We continue to work on processing the replication backlog. We'll share a final update once full recovery is confirmed.
This incident has been resolved.
We are currently experiencing email syncing delay, impacting Google credentials. Affected users may experience delays of up to 48 hours. Our engineering team is actively investigating the issue and working towards processing the backlog. We will provide an update as soon as the issue has been resolved.
fix has been deployed to resolve the issue and we are currently monitoring the system. Users will see a reduction in email syncing delays over the coming hours as the system processes the backlog.
This incident has been resolved.
We have identified the root cause of the issue impacting all services. Our team is now working on a fix.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We’re currently investigating an issue with the Mailchimp Audience integration and, to protect stability, syncing is currently turned off. The team is implementing changes to reduce request volume and re-enable syncing as soon as validation completes. Audience updates from Affinity lists may not appear in Mailchimp while paused, but there is no data loss. We’ll post an update once the fix is validated and rollout begins.
We have made a change to reduce request volumes which will mitigate this issue. Given the complexity of the change, we will me monitoring it through the weekend and will perform rigorous validation before re-enabling the Mailchimp Audience integration, which we expect to happen early next week. We apologize for the inconvenience and will post another update as soon as we begin the production rollout or if the timeline changes.
We have observed improvements in data being synced from and to Mailchimp. However, some customers may still be experiencing delays in their Mailchimp Audience Integration. The team continues to monitor and improve our workflows to improve the stability of our Mailchimp integration.
We are continuing to fine tune the Mailchimp integration request volumes in order to manage the throughput of the integration. All Mailchimp audience lists have been synced as of earlier today, however some customers may still experience delays going forward. We are continuing to work towards a permanent solution.
We continue to closely monitor our Mailchimp integration. At the same time, we are improving our systems to meet Mailchimp's API rate limits while ensuring data is kept up-to-date. Customers can expect small delays of 24-48h at most.
This incident has been resolved.
We've identified an issue where global (blue) organization fields are not refreshing on schedule in Analytics. A subset of customers wont see data involving global (blue) organization fields until the refresh completes. List-scoped fields are not affected. We are actively working on a resolution. We will provide updates as more information becomes available.
This incident has been resolved.
We are currently experiencing email syncing delay. Affected users may experience delays of up to 24 hours. Our engineering team is actively investigating the issue and working towards processing the backlog. We will provide an update as soon as the issue has been resolved.
We are continuing to process the backlog. Affected users may still experience delays of 6 hours.
We are actively processing the existing backlog and implementing additional mitigations to expedite resolution
We have seen significant improvements in processing the backlog and stabilizing the system. We are continuing to process the remaining backlog and are implementing additional mitigations to expedite complete resolution and return to a healthy state. Some users may still experience delays of up to 2 hours as we work through the remaining queue.
This incident has been resolved.
We’re experiencing delays in data replication to Affinity Analytics. The root cause has been identified and mitigated, and we’re processing the backlog. Fresh data will appear incrementally as processing progresses. We’ll share a final update once full recovery is confirmed.
We continue to work on processing the replication backlog. We’ll share a final update once full recovery is confirmed.
We continue to work on processing the replication backlog. We’ll share a final update once full recovery is confirmed.
This incident has been resolved.
We are currently experiencing an issue with Affinity Notetaker not being able to join scheduled meetings caused by AWS degraded services (https://health.aws.amazon.com/health/status). We are actively monitoring recovery and will provide further updates within the hour.
We continue to monitor recovery progress of AWS degraded services. We will provide further updates within the hour.
AWS services are reported to have made significant recovery (https://health.aws.amazon.com/health/status). Some NoteTakers are beginning to resume normal activity, though we are continuing to monitor closely as AWS completes full recovery.
This incident has been resolved.
At this time Affinity is experiencing experiencing intermittent availability issues that may be impacting your experience. Our team is engaged and actively working to resolve the issue. We will provide an update as soon as possible.
We are continuing to investigate the issue. Some users may experience intermittent availability or degraded performance on the Affinity platform.
We are continuing to investigate this issue.
We have identified the issue and implemented a fix. The CRM app and APIs are now fully functional. We are monitoring the system to ensure continued stability. We apologize for the inconvenience.
This incident has been resolved.
Some users may be experiencing data discrepancies within Affinity. Our team is engaged and actively working to resolve the issue. We will provide an update as soon as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of some new user invitation emails not being successfully sent. We are investigating the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating an intermittent issue with notes where newly created notes are not saving. Our team is actively working to resolve this issue and updates to follow as soon as more information is available.
We’ve identified an issue where some users may see their notes or interactions remain in the drafts section after publishing. The published notes were already saved, it showing up as a draft is a user interface bug. Our team is actively working on a resolution.
This incident has been resolved.
We are investigating an issue with global search where newly created notes are not appearing in search results. Impacted customers will only see results for notes created prior to July 19th 7:00 AM PT. Our team is actively working to resolve this issue and updates to follow as soon as more information is available.
The issue has been identified and our team is actively working on a resolution.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating the issue
We've identified the issue causing missing data in some Affinity Analytics reports and have implemented a fix. We're currently monitoring the results to ensure everything is back to normal. We’ll share a final update once confirmed. Thanks for your continued patience.
This incident has been resolved.
All Dashboards in Affinity Analytics are currently missing data. We have identified the issue and are working on restoring the access to the data.
Most Affinity Analytics dashboards are now showing data again. However, Company-related reports are still unavailable for some customers. We're actively working on restoring those and continuing to monitor the system. Thanks for your patience - we’ll share another update as soon as full access is restored.
All Affinity Analytics dashboards, including Company-related reports, are now fully restored. Data is available across all reports, and the system is stable. Thanks for your patience while we worked through the issue!