Affinity incident

Disruption with All Services

Critical Resolved View vendor source →

Affinity experienced a critical incident on November 13, 2025 affecting CRM and External API v1 and 1 more component, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2025, 08:27 PM UTC
Resolved
Nov 13, 2025, 08:50 PM UTC
Duration
22m
Detected by Pingoru
Nov 13, 2025, 08:27 PM UTC

Affected components

CRMExternal API v1Emails ProcessingiOSCalendars ProcessingExternal API v2AndroidChrome ExtensionData EnrichmentAPI Documentation

Update timeline

  1. identified Nov 13, 2025, 08:27 PM UTC

    We have identified the root cause of the issue impacting all services. Our team is now working on a fix.

  2. monitoring Nov 13, 2025, 08:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Nov 13, 2025, 08:36 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 13, 2025, 08:50 PM UTC

    This incident has been resolved.