Affinity incident

Disruption to Entity Creation and Update Flows

Major Resolved View vendor source →

Affinity experienced a major incident on January 27, 2026 affecting CRM, lasting 3h 15m. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2026, 07:13 PM UTC
Resolved
Jan 27, 2026, 10:28 PM UTC
Duration
3h 15m
Detected by Pingoru
Jan 27, 2026, 07:13 PM UTC

Affected components

CRM

Update timeline

  1. investigating Jan 27, 2026, 07:13 PM UTC

    We are investigating an issue impacting entity creation and update flows in the Affinity CRM. Users may be unable to add or update Companies, People, and Opportunities. Our team is working to identify the cause and implement a mitigation.

  2. identified Jan 27, 2026, 08:29 PM UTC

    We have identified the root cause of the issue impacting entity creation and update flows in the Affinity CRM. Our team is now working on deploying a fix.

  3. monitoring Jan 27, 2026, 09:35 PM UTC

    We have deployed a fix for the issue impacting entity creation and update flows in the Affinity CRM. We are monitoring the system to ensure Companies, People, and Opportunities can be created and updated normally.

  4. resolved Jan 27, 2026, 10:28 PM UTC

    This incident has been resolved. All systems are fully operational.