Affinity incident
Intermittent availability of Affinity services
Affinity experienced a major incident on October 15, 2025 affecting CRM and External API v1, lasting 12h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 15, 2025, 12:25 AM UTC
At this time Affinity is experiencing experiencing intermittent availability issues that may be impacting your experience. Our team is engaged and actively working to resolve the issue. We will provide an update as soon as possible.
- investigating Oct 15, 2025, 01:16 AM UTC
We are continuing to investigate the issue. Some users may experience intermittent availability or degraded performance on the Affinity platform.
- investigating Oct 15, 2025, 01:28 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 15, 2025, 01:43 AM UTC
We have identified the issue and implemented a fix. The CRM app and APIs are now fully functional. We are monitoring the system to ensure continued stability. We apologize for the inconvenience.
- resolved Oct 15, 2025, 01:08 PM UTC
This incident has been resolved.