Affinity incident

Affinity Analytics dashboards are showing no data for some customers

Major Resolved View vendor source →

Affinity experienced a major incident on July 21, 2025 affecting Analytics, lasting 5h 6m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2025, 10:28 AM UTC
Resolved
Jul 21, 2025, 03:35 PM UTC
Duration
5h 6m
Detected by Pingoru
Jul 21, 2025, 10:28 AM UTC

Affected components

Analytics

Update timeline

  1. investigating Jul 21, 2025, 10:28 AM UTC

    We are currently investigating the issue

  2. monitoring Jul 21, 2025, 12:45 PM UTC

    We've identified the issue causing missing data in some Affinity Analytics reports and have implemented a fix. We're currently monitoring the results to ensure everything is back to normal. We’ll share a final update once confirmed. Thanks for your continued patience.

  3. resolved Jul 21, 2025, 03:35 PM UTC

    This incident has been resolved.