Affinity incident

Global search syncing delays impacting new notes

Minor Resolved View vendor source →

Affinity experienced a minor incident on July 21, 2025 affecting CRM, lasting 13h 24m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2025, 07:24 PM UTC
Resolved
Jul 22, 2025, 08:49 AM UTC
Duration
13h 24m
Detected by Pingoru
Jul 21, 2025, 07:24 PM UTC

Affected components

CRM

Update timeline

  1. identified Jul 21, 2025, 07:24 PM UTC

    We are investigating an issue with global search where newly created notes are not appearing in search results. Impacted customers will only see results for notes created prior to July 19th 7:00 AM PT. Our team is actively working to resolve this issue and updates to follow as soon as more information is available.

  2. identified Jul 21, 2025, 08:57 PM UTC

    The issue has been identified and our team is actively working on a resolution.

  3. monitoring Jul 22, 2025, 02:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 22, 2025, 08:49 AM UTC

    This incident has been resolved.