Affinity had 34 outages in the last 2 years totaling 102h 51m of downtime — averaging 1.4 incidents per month.
There were 34 Affinity outages since October 28, 2024 totaling 102h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some dashboards in affinity analytics are showing no data. We expect looker dashboards to be back in service within 40 minutes
A fix has been implemented, expected data should now be available on the dashboards. We will continue to monitor the results.
This incident has been resolved.
We are currently experiencing data delays in Affinity Analytics, affecting interaction data for a subset of customers. The issue has been identified and a fix has been implemented. We are actively processing the backlog and expect full data availability to be restored within the next 10 hours. Impacted customers may begin to see data updates sooner as processing progresses.
The backlog has been fully processed at this time.
Microsoft Office 365 users may be experiencing delays in syncing email and calendar activity into Affinity. Our team is actively investigating the issue, affected customers may see delays of up to 2 hours.
We continue to process through the backlog to reduce delays and are actively monitoring.
This incident has been resolved.
Starting around 2:00 AM PDT on Monday, April 7, we began experiencing intermittent failures with the AI Notetaker, impacting a subset of users on Google Meet. For those affected, the meeting bot was unable to join or record meetings. The issue was identified and fully resolved by 11:15 AM PDT the same day. We apologize for the disruption and appreciate your patience.
Some users may be experiencing an elevated error rate. Our team is actively working to resolve the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of an ongoing issue relating to accessing list entries which is currently affecting Affinity mobile and extensions users. Our team is engaged and actively working to resolve the issue. We will provide an update as soon as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing a service disruption with Affinity for Outlook. Our team is engaged and actively working to resolve the issue. We will provide an update as soon as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Affinity customers who use Microsoft Office 365 may experience delays in syncing email and calendar activity into Affinity as a result of an ongoing service disruption with Microsoft's Exchange Online services. Microsoft customers can find more information about the disruption within their Microsoft admin center.
Microsoft's Exchange Online services have been restored. We are now addressing the backlog, which we estimate will take a few hours to process. Our engineering team is closely monitoring the progress. Thank you for your patience and understanding. We will share another update either when the issue is fully resolved or within the next 12 hours.
This incident has been resolved.
Some users of the iOS mobile app version 5.9.1 may be experiencing issues with logging in and using the service. Our team is actively working to resolve this, and we will provide an update as soon as possible.
We have identified the issue and are actively working on implementing a fix. For iOS app users currently on version 5.9.1, we suggest using the desktop version of Affinity until the new version is available in the App Store. We sincerely apologize for any inconvenience this may have caused.
The issue has been resolved. Customers currently using iOS mobile app version 5.9.1 will need to upgrade to version 5.10.0. We sincerely apologize for any inconvenience this may have caused.