Affinity Outage History
Affinity is up right nowPingoru has recorded 50 incidents for Affinity: 27 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 65 of 720 (9%) |
| May 2026 | 1 | 2 of 744 (0%) |
| June 2026 | 2 | 30 of 720 (4%) |
| July 2026 | 1 | 328 of 744 (44%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 0 | 0 of 526 (0%) |
Incidents, newest first
Major July 21, 2025 Affinity Analytics dashboards are showing no data for some customers 5h 6m Analytics
Started Jul 21, 2025, 10:28 AM UTC· resolved Jul 21, 2025, 03:35 PM UTC
- investigating Jul 21, 2025, 10:28 AM UTC
We are currently investigating the issue
- monitoring Jul 21, 2025, 12:45 PM UTC
We've identified the issue causing missing data in some Affinity Analytics reports and have implemented a fix. We're currently monitoring the results to ensure everything is back to normal. We’ll share a final update once confirmed. Thanks for your continued patience.
- resolved Jul 21, 2025, 03:35 PM UTC
This incident has been resolved.
Critical July 19, 2025 Affinity Analytics dashboards are showing no data 21h 51m Analytics
Started Jul 19, 2025, 06:45 PM UTC· resolved Jul 20, 2025, 04:37 PM UTC
- identified Jul 19, 2025, 06:45 PM UTC
All Dashboards in Affinity Analytics are currently missing data. We have identified the issue and are working on restoring the access to the data.
- monitoring Jul 20, 2025, 11:53 AM UTC
Most Affinity Analytics dashboards are now showing data again. However, Company-related reports are still unavailable for some customers. We're actively working on restoring those and continuing to monitor the system. Thanks for your patience - we’ll share another update as soon as full access is restored.
- resolved Jul 20, 2025, 04:37 PM UTC
All Affinity Analytics dashboards, including Company-related reports, are now fully restored. Data is available across all reports, and the system is stable. Thanks for your patience while we worked through the issue!
Major June 12, 2025 Affinity anaytics shows no data on dashboards 5h 23m Analytics
Started Jun 12, 2025, 03:06 PM UTC· resolved Jun 12, 2025, 08:29 PM UTC
- identified Jun 12, 2025, 03:06 PM UTC
Some dashboards in affinity analytics are showing no data. We expect looker dashboards to be back in service within 40 minutes
- monitoring Jun 12, 2025, 03:59 PM UTC
A fix has been implemented, expected data should now be available on the dashboards. We will continue to monitor the results.
- resolved Jun 12, 2025, 08:29 PM UTC
This incident has been resolved.
Minor April 25, 2025 Affinity Analytics Data refresh delays 11h 7m Analytics
Started Apr 25, 2025, 12:47 PM UTC· resolved Apr 25, 2025, 11:55 PM UTC
- monitoring Apr 25, 2025, 12:47 PM UTC
We are currently experiencing data delays in Affinity Analytics, affecting interaction data for a subset of customers. The issue has been identified and a fix has been implemented. We are actively processing the backlog and expect full data availability to be restored within the next 10 hours. Impacted customers may begin to see data updates sooner as processing progresses.
- resolved Apr 25, 2025, 11:55 PM UTC
The backlog has been fully processed at this time.
Minor April 10, 2025 Microsoft Processing Delays 15h 9m Emails Processing, Calendars Processing
Started Apr 10, 2025, 07:49 PM UTC· resolved Apr 11, 2025, 10:58 AM UTC
- identified Apr 10, 2025, 07:49 PM UTC
Microsoft Office 365 users may be experiencing delays in syncing email and calendar activity into Affinity. Our team is actively investigating the issue, affected customers may see delays of up to 2 hours.
- monitoring Apr 10, 2025, 10:07 PM UTC
We continue to process through the backlog to reduce delays and are actively monitoring.
- resolved Apr 11, 2025, 10:58 AM UTC
This incident has been resolved.
Minor April 6, 2025 Intermittent failures with AI Notetaker 1d
Started Apr 06, 2025, 09:00 AM UTC· resolved Apr 07, 2025, 09:00 AM UTC
- resolved Apr 07, 2025, 07:36 PM UTC
Starting around 2:00 AM PDT on Monday, April 7, we began experiencing intermittent failures with the AI Notetaker, impacting a subset of users on Google Meet. For those affected, the meeting bot was unable to join or record meetings. The issue was identified and fully resolved by 11:15 AM PDT the same day. We apologize for the disruption and appreciate your patience.
Minor March 6, 2025 Intermittent service disruption 1h 31m CRM, External API v1
Started Mar 06, 2025, 03:19 PM UTC· resolved Mar 06, 2025, 04:51 PM UTC
- investigating Mar 06, 2025, 03:19 PM UTC
Some users may be experiencing an elevated error rate. Our team is actively working to resolve the issue.
- monitoring Mar 06, 2025, 03:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 06, 2025, 04:51 PM UTC
This incident has been resolved.
Minor March 3, 2025 Issue related to loading list entries in Mobile and Extentions 15m CRM
Started Mar 03, 2025, 07:13 PM UTC· resolved Mar 03, 2025, 07:28 PM UTC
- investigating Mar 03, 2025, 07:13 PM UTC
We are aware of an ongoing issue relating to accessing list entries which is currently affecting Affinity mobile and extensions users. Our team is engaged and actively working to resolve the issue. We will provide an update as soon as possible.
- monitoring Mar 03, 2025, 07:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 03, 2025, 07:28 PM UTC
This incident has been resolved.
Major January 14, 2025 Affinity for Outlook Service disruption 1h 10m CRM
Started Jan 14, 2025, 03:23 PM UTC· resolved Jan 14, 2025, 04:33 PM UTC
- identified Jan 14, 2025, 03:23 PM UTC
We are currently experiencing a service disruption with Affinity for Outlook. Our team is engaged and actively working to resolve the issue. We will provide an update as soon as possible.
- monitoring Jan 14, 2025, 03:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 14, 2025, 04:33 PM UTC
This incident has been resolved.