Affinity incident

Affinity Analytics dashboards are showing no data

Critical Resolved View vendor source →

Affinity experienced a critical incident on July 19, 2025 affecting Analytics, lasting 21h 51m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2025, 06:45 PM UTC
Resolved
Jul 20, 2025, 04:37 PM UTC
Duration
21h 51m
Detected by Pingoru
Jul 19, 2025, 06:45 PM UTC

Affected components

Analytics

Update timeline

  1. identified Jul 19, 2025, 06:45 PM UTC

    All Dashboards in Affinity Analytics are currently missing data. We have identified the issue and are working on restoring the access to the data.

  2. monitoring Jul 20, 2025, 11:53 AM UTC

    Most Affinity Analytics dashboards are now showing data again. However, Company-related reports are still unavailable for some customers. We're actively working on restoring those and continuing to monitor the system. Thanks for your patience - we’ll share another update as soon as full access is restored.

  3. resolved Jul 20, 2025, 04:37 PM UTC

    All Affinity Analytics dashboards, including Company-related reports, are now fully restored. Data is available across all reports, and the system is stable. Thanks for your patience while we worked through the issue!