ActiveCampaign Outage History

ActiveCampaign is up right now

There were 8 ActiveCampaign outages since February 10, 2026 totaling 249h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.activecampaign.com

Minor April 28, 2026

Trial Accounts cannot launch Landing Pages

Detected by Pingoru
Apr 28, 2026, 11:04 AM UTC
Resolved
Apr 28, 2026, 04:24 PM UTC
Duration
5h 19m
Affected: Web PersonalizationWeb PersonalizationWeb Personalization
Timeline · 2 updates
  1. identified Apr 28, 2026, 11:04 AM UTC

    We've identified a production-wide issue where users with correct entitlements cannot access landing pages after trial account creation. The suspected cause is a race condition in the account initialization process. A fix has been implemented in `ember` and we're coordinating an immediate hotfix release.

  2. resolved Apr 28, 2026, 04:24 PM UTC

    Engineers have released a fix to address the issues impacting the platform. Normal service has been restored for all impacted users.

Read the full incident report →

Notice April 13, 2026

Automations Builder Loading Issue

Detected by Pingoru
Apr 13, 2026, 08:07 PM UTC
Resolved
Apr 13, 2026, 09:12 PM UTC
Duration
1h 4m
Affected: AutomationsAutomationsAutomations
Timeline · 3 updates
  1. investigating Apr 13, 2026, 08:07 PM UTC

    The automation blocks are not currently loading in the Automations Builder. This does not impact your saved, active automations. Engineers are working to resolve the issue

  2. identified Apr 13, 2026, 08:10 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 13, 2026, 09:12 PM UTC

    this incident is now resolved. customers should see their automations load.

Read the full incident report →

Minor March 26, 2026

Campaign Sending Delay in EU region

Detected by Pingoru
Mar 26, 2026, 05:57 PM UTC
Resolved
Mar 27, 2026, 01:01 AM UTC
Duration
7h 3m
Affected: Campaigns
Timeline · 6 updates
  1. identified Mar 26, 2026, 05:57 PM UTC

    Engineers have observed delays in campaign sending in the EU region and are working on a resolution.

  2. identified Mar 26, 2026, 06:43 PM UTC

    Engineers are continuing to investigate delays in campaign sending in the EU region.

  3. identified Mar 26, 2026, 07:45 PM UTC

    Engineers are continuing to investigate delays in campaign sending in the EU region.

  4. identified Mar 26, 2026, 09:05 PM UTC

    Engineers are continuing to investigate delays in campaign sending in the EU region.

  5. identified Mar 26, 2026, 09:51 PM UTC

    Engineers are continuing to investigate delays in campaign sending in the EU region.

  6. resolved Mar 27, 2026, 01:01 AM UTC

    Campaign delays in the EU region have been resolved.

Read the full incident report →

Notice March 26, 2026

Title: Mobile App (iOS) App Heavily Degraded Performance

Detected by Pingoru
Mar 26, 2026, 11:56 AM UTC
Resolved
Mar 26, 2026, 03:29 PM UTC
Duration
3h 33m
Timeline · 3 updates
  1. investigating Mar 26, 2026, 11:56 AM UTC

    Engineers have detected that Mobile app (iOS) users are unable to log in. However, the web interface remains unaffected. We are investigating the issue and working to resolve it as soon as possible. During this time, you may experience slower response times or intermittent errors.

  2. identified Mar 26, 2026, 01:19 PM UTC

    Engineers have identified a fix and it is being deployed now

  3. resolved Mar 26, 2026, 03:29 PM UTC

    Engineers have verified the fix in our production environment

Read the full incident report →

Minor March 5, 2026

Service outage affecting subset of our customers

Detected by Pingoru
Mar 05, 2026, 10:43 PM UTC
Resolved
Mar 05, 2026, 11:28 PM UTC
Duration
44m
Timeline · 2 updates
  1. investigating Mar 05, 2026, 10:43 PM UTC

    We are currently investigating a service interruption affecting a subset of our customers in US. Users may experience errors or inability to access certain features at this time. Our engineering team is fully engaged and working to identify the root cause.

  2. resolved Mar 05, 2026, 11:28 PM UTC

    The issues affecting service connectivity have been resolved. Following a coordinated effort with our infrastructure partners, all systems are now fully operational and performing as expected

Read the full incident report →

Major February 18, 2026

Service Interruption: Account Access Issues (APAC & EU)

Detected by Pingoru
Feb 18, 2026, 09:00 PM UTC
Resolved
Feb 18, 2026, 09:55 PM UTC
Duration
55m
Affected: Platform AvailabilityPlatform Availability
Timeline · 2 updates
  1. investigating Feb 18, 2026, 09:00 PM UTC

    Engineers have identified an issue with account accessibility for customers hosted on our Multi-Region Data Center (MRDC) infrastructure. Currently, some customers in the APAC and EU regions may experience errors or timeouts when attempting to log in to their ActiveCampaign accounts. We are actively investigating the root cause and will provide further updates as more information becomes available.

  2. resolved Feb 18, 2026, 09:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 13, 2026

Hilos.io Platform Unavailable

Detected by Pingoru
Feb 13, 2026, 07:02 PM UTC
Resolved
Feb 16, 2026, 03:29 PM UTC
Duration
2d 20h
Timeline · 5 updates
  1. identified Feb 13, 2026, 07:02 PM UTC

    We are aware of a general outage for api.hilos.io. Engineering is working to restore functionality now.

  2. identified Feb 13, 2026, 07:16 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Feb 13, 2026, 07:26 PM UTC

    Portions of the API have come back online. We are continuing to apply fixes to enable full restoration.

  4. monitoring Feb 13, 2026, 07:34 PM UTC

    The platform is restored though customers may experience delays in full access being restored due to caching. We expect full access to be restored within one hour for anyone still impacted.

  5. resolved Feb 16, 2026, 03:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 10, 2026

ActiveCampaign Reports Issue

Detected by Pingoru
Feb 10, 2026, 04:40 PM UTC
Resolved
Feb 17, 2026, 10:47 AM UTC
Duration
6d 18h
Affected: Custom Reports
Timeline · 7 updates
  1. investigating Feb 10, 2026, 04:40 PM UTC

    Our engineering team has identified an issue affecting reporting analytics for a segment of our users. We are investigating the root cause and will provide further updates as more information becomes available.

  2. investigating Feb 10, 2026, 06:02 PM UTC

    Engineers are continuing to investigating the root cause. Additional updates will be provided as more information becomes available.

  3. investigating Feb 10, 2026, 07:06 PM UTC

    Engineers are continuing to investigating the root cause. Additional updates will be provided as more information becomes available

  4. identified Feb 11, 2026, 01:23 PM UTC

    The Engineering team is actively working to resolve the identified issue. Additional status updates will be provided as they become available.

  5. identified Feb 12, 2026, 12:35 PM UTC

    The Engineering team is continuing work to resolve the identified issue. Additional status updates will be provided as they become available.

  6. monitoring Feb 12, 2026, 04:28 PM UTC

    The Engineering team has resolved the reporting analytics issue and will continue to closely monitor performance and stability to ensure continued service reliability.

  7. resolved Feb 17, 2026, 10:47 AM UTC

    This incident has been resolved.

Read the full incident report →

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