- Detected by Pingoru
- Jun 01, 2026, 02:07 PM UTC
- Resolved
- Jun 01, 2026, 09:29 PM UTC
- Duration
- 7h 21m
Affected: API AvailabilityARC & ARC ServicesAutomationsCampaignsConversationsCRMCustom ObjectsCustom ReportsE-commerceIntegrationsPlatform AvailabilityWeb PersonalizationWebhooks
Timeline · 2 updates
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monitoring Jun 01, 2026, 02:07 PM UTC
Engineers are responding to a high error rate currently impacting the Hosted Legacy API, resulting in failed Web API requests. To restore full functionality, Engineers reverted the platform to the previous stable version.
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resolved Jun 01, 2026, 09:29 PM UTC
This incident was resolved about 1:29pm CT. No further impact has been observed.
Read the full incident report →
- Detected by Pingoru
- May 19, 2026, 09:15 AM UTC
- Resolved
- May 19, 2026, 11:44 AM UTC
- Duration
- 2h 28m
Affected: CRMCRMCRM
Timeline · 3 updates
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identified May 19, 2026, 09:15 AM UTC
Engineers are actively investigating an issue affecting the Contacts section. Reports indicate that the ability to edit existing advanced searches and segmentations is currently unavailable. Investigation is underway to identify the root cause and restore full functionality. Regular updates will be provided as new information becomes available.
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identified May 19, 2026, 10:36 AM UTC
Engineers have successfully identified the root cause of the issue and verified a solution. The fix is currently being rolled out across all systems to restore the ability to edit advanced searches and segmentations. Another update will be provided once the rollout is complete and functionality is fully restored.
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resolved May 19, 2026, 11:44 AM UTC
Engineers have successfully deployed the fix across all systems. Testing confirms that the option to edit advanced searches and segmentations within the Contacts section is now fully restored and operating normally. This incident is now resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 28, 2026, 11:04 AM UTC
- Resolved
- Apr 28, 2026, 04:24 PM UTC
- Duration
- 5h 19m
Affected: Web PersonalizationWeb PersonalizationWeb Personalization
Timeline · 2 updates
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identified Apr 28, 2026, 11:04 AM UTC
We've identified a production-wide issue where users with correct entitlements cannot access landing pages after trial account creation. The suspected cause is a race condition in the account initialization process. A fix has been implemented in `ember` and we're coordinating an immediate hotfix release.
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resolved Apr 28, 2026, 04:24 PM UTC
Engineers have released a fix to address the issues impacting the platform. Normal service has been restored for all impacted users.
Read the full incident report →
- Detected by Pingoru
- Apr 13, 2026, 08:07 PM UTC
- Resolved
- Apr 13, 2026, 09:12 PM UTC
- Duration
- 1h 4m
Affected: AutomationsAutomationsAutomations
Timeline · 3 updates
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investigating Apr 13, 2026, 08:07 PM UTC
The automation blocks are not currently loading in the Automations Builder. This does not impact your saved, active automations. Engineers are working to resolve the issue
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identified Apr 13, 2026, 08:10 PM UTC
The issue has been identified and a fix is being implemented.
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resolved Apr 13, 2026, 09:12 PM UTC
this incident is now resolved. customers should see their automations load.
Read the full incident report →
- Detected by Pingoru
- Mar 26, 2026, 05:57 PM UTC
- Resolved
- Mar 27, 2026, 01:01 AM UTC
- Duration
- 7h 3m
Affected: Campaigns
Timeline · 6 updates
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identified Mar 26, 2026, 05:57 PM UTC
Engineers have observed delays in campaign sending in the EU region and are working on a resolution.
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identified Mar 26, 2026, 06:43 PM UTC
Engineers are continuing to investigate delays in campaign sending in the EU region.
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identified Mar 26, 2026, 07:45 PM UTC
Engineers are continuing to investigate delays in campaign sending in the EU region.
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identified Mar 26, 2026, 09:05 PM UTC
Engineers are continuing to investigate delays in campaign sending in the EU region.
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identified Mar 26, 2026, 09:51 PM UTC
Engineers are continuing to investigate delays in campaign sending in the EU region.
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resolved Mar 27, 2026, 01:01 AM UTC
Campaign delays in the EU region have been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 26, 2026, 11:56 AM UTC
- Resolved
- Mar 26, 2026, 03:29 PM UTC
- Duration
- 3h 33m
Timeline · 3 updates
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investigating Mar 26, 2026, 11:56 AM UTC
Engineers have detected that Mobile app (iOS) users are unable to log in. However, the web interface remains unaffected. We are investigating the issue and working to resolve it as soon as possible. During this time, you may experience slower response times or intermittent errors.
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identified Mar 26, 2026, 01:19 PM UTC
Engineers have identified a fix and it is being deployed now
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resolved Mar 26, 2026, 03:29 PM UTC
Engineers have verified the fix in our production environment
Read the full incident report →
- Detected by Pingoru
- Mar 05, 2026, 10:43 PM UTC
- Resolved
- Mar 05, 2026, 11:28 PM UTC
- Duration
- 44m
Timeline · 2 updates
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investigating Mar 05, 2026, 10:43 PM UTC
We are currently investigating a service interruption affecting a subset of our customers in US. Users may experience errors or inability to access certain features at this time. Our engineering team is fully engaged and working to identify the root cause.
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resolved Mar 05, 2026, 11:28 PM UTC
The issues affecting service connectivity have been resolved. Following a coordinated effort with our infrastructure partners, all systems are now fully operational and performing as expected
Read the full incident report →
- Detected by Pingoru
- Feb 18, 2026, 09:00 PM UTC
- Resolved
- Feb 18, 2026, 09:55 PM UTC
- Duration
- 55m
Affected: Platform AvailabilityPlatform Availability
Timeline · 2 updates
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investigating Feb 18, 2026, 09:00 PM UTC
Engineers have identified an issue with account accessibility for customers hosted on our Multi-Region Data Center (MRDC) infrastructure. Currently, some customers in the APAC and EU regions may experience errors or timeouts when attempting to log in to their ActiveCampaign accounts. We are actively investigating the root cause and will provide further updates as more information becomes available.
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resolved Feb 18, 2026, 09:55 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 13, 2026, 07:02 PM UTC
- Resolved
- Feb 16, 2026, 03:29 PM UTC
- Duration
- 2d 20h
Timeline · 5 updates
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identified Feb 13, 2026, 07:02 PM UTC
We are aware of a general outage for api.hilos.io. Engineering is working to restore functionality now.
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identified Feb 13, 2026, 07:16 PM UTC
We are continuing to work on a fix for this issue.
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identified Feb 13, 2026, 07:26 PM UTC
Portions of the API have come back online. We are continuing to apply fixes to enable full restoration.
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monitoring Feb 13, 2026, 07:34 PM UTC
The platform is restored though customers may experience delays in full access being restored due to caching. We expect full access to be restored within one hour for anyone still impacted.
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resolved Feb 16, 2026, 03:29 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 10, 2026, 04:40 PM UTC
- Resolved
- Feb 17, 2026, 10:47 AM UTC
- Duration
- 6d 18h
Affected: Custom Reports
Timeline · 7 updates
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investigating Feb 10, 2026, 04:40 PM UTC
Our engineering team has identified an issue affecting reporting analytics for a segment of our users. We are investigating the root cause and will provide further updates as more information becomes available.
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investigating Feb 10, 2026, 06:02 PM UTC
Engineers are continuing to investigating the root cause. Additional updates will be provided as more information becomes available.
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investigating Feb 10, 2026, 07:06 PM UTC
Engineers are continuing to investigating the root cause. Additional updates will be provided as more information becomes available
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identified Feb 11, 2026, 01:23 PM UTC
The Engineering team is actively working to resolve the identified issue. Additional status updates will be provided as they become available.
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identified Feb 12, 2026, 12:35 PM UTC
The Engineering team is continuing work to resolve the identified issue. Additional status updates will be provided as they become available.
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monitoring Feb 12, 2026, 04:28 PM UTC
The Engineering team has resolved the reporting analytics issue and will continue to closely monitor performance and stability to ensure continued service reliability.
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resolved Feb 17, 2026, 10:47 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 30, 2026, 05:48 PM UTC
- Resolved
- Jan 30, 2026, 06:10 PM UTC
- Duration
- 21m
Affected: AutomationsAutomations
Timeline · 3 updates
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investigating Jan 30, 2026, 05:48 PM UTC
We are investigating an issue with Active Intelligence for Automations.
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identified Jan 30, 2026, 05:49 PM UTC
The issue has been identified and a fix is being implemented.
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resolved Jan 30, 2026, 06:10 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 09, 2026, 03:59 PM UTC
- Resolved
- Jan 10, 2026, 01:01 AM UTC
- Duration
- 9h 2m
Affected: CRMCRMCRM
Timeline · 4 updates
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investigating Jan 09, 2026, 03:59 PM UTC
Users may experience issues making Bulk Edits to Contacts when targeting contacts through advance search (a segmentation). Engineers are investigating the issue.
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identified Jan 09, 2026, 05:43 PM UTC
Engineers have identified a solution, to mitigate bulk edit changes not saving properly.
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identified Jan 09, 2026, 06:55 PM UTC
We are continuing to work on a fix for this issue.
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resolved Jan 10, 2026, 01:01 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 05, 2026, 12:19 AM UTC
- Resolved
- Jan 05, 2026, 12:51 AM UTC
- Duration
- 32m
Affected: Campaigns
Timeline · 3 updates
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identified Jan 05, 2026, 12:19 AM UTC
scaling up the campaign sending crontabulpous instances to provide relief to elevated queue
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monitoring Jan 05, 2026, 12:43 AM UTC
APAC queue was scaled 4x. the queue depth and errors seems to be dropping for both identified accounts
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resolved Jan 05, 2026, 12:51 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 27, 2025, 05:00 PM UTC
- Resolved
- Dec 27, 2025, 05:28 PM UTC
- Duration
- 28m
Affected: API Availability
Timeline · 4 updates
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investigating Dec 27, 2025, 05:00 PM UTC
Engineers have been alerted to an increased rate of failures coming from the API. We are actively looking into the issue now.
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identified Dec 27, 2025, 05:02 PM UTC
The root issue has been identified and engineers are working to fix the problem now.
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identified Dec 27, 2025, 05:22 PM UTC
We are continuing to work on a fix for this issue.
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resolved Dec 27, 2025, 05:28 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 13, 2025, 03:42 PM UTC
- Resolved
- Dec 15, 2025, 12:56 AM UTC
- Duration
- 1d 9h
Affected: SMS
Timeline · 3 updates
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investigating Dec 13, 2025, 03:42 PM UTC
We are aware of an increased rate of SMS delivery failures and engineers are actively investigating. Failed deliveries are accurately reported in your account and are not charged.
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monitoring Dec 13, 2025, 08:09 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Dec 15, 2025, 12:56 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 11, 2025, 06:59 PM UTC
- Resolved
- Dec 13, 2025, 03:39 PM UTC
- Duration
- 1d 20h
Affected: ARC & ARC ServicesActiveCampaign.com
Timeline · 3 updates
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investigating Dec 11, 2025, 06:59 PM UTC
Engineers have detected degraded performance with the Partner Portal, trial signups, billing management pages and areas of activecampaign.com. Our engineers are investigating the issue and working to resolve it as soon as possible. During this time, you may experience slower response times or intermittent errors
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investigating Dec 11, 2025, 07:26 PM UTC
This issue has been resolved and the services are fully operational again.
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resolved Dec 13, 2025, 03:39 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 20, 2025, 05:28 PM UTC
- Resolved
- Nov 20, 2025, 06:06 PM UTC
- Duration
- 37m
Timeline · 3 updates
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investigating Nov 20, 2025, 05:28 PM UTC
We are currently investigating this issue.
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monitoring Nov 20, 2025, 05:49 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Nov 20, 2025, 06:06 PM UTC
All landing pages are loading as expected.
Read the full incident report →
- Detected by Pingoru
- Nov 17, 2025, 07:54 PM UTC
- Resolved
- Nov 17, 2025, 08:24 PM UTC
- Duration
- 29m
Affected: API AvailabilityAPI AvailabilityAPI Availability
Timeline · 2 updates
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investigating Nov 17, 2025, 07:54 PM UTC
Engineers are aware of and actively investigating an increase in API errors, specifically 502 errors.
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resolved Nov 17, 2025, 08:24 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 06, 2025, 08:47 PM UTC
- Resolved
- Nov 06, 2025, 11:50 PM UTC
- Duration
- 3h 2m
Affected: AutomationsCampaigns
Timeline · 7 updates
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investigating Nov 06, 2025, 08:47 PM UTC
We are aware of issues with tracked links in campaigns from customers in the US. Engineers are actively engaged and investigating the issue.
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investigating Nov 06, 2025, 08:57 PM UTC
We are continuing to investigate this issue. We see that automations are impacted as well. Engineers are continuing to investigate.
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investigating Nov 06, 2025, 08:59 PM UTC
We are continuing to investigate this issue.
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identified Nov 06, 2025, 09:08 PM UTC
The issue has been identified and engineers are working to fully resolve the issue now.
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identified Nov 06, 2025, 09:17 PM UTC
Link tracking is mostly restored. Engineers are continuing to work towards full resolution.
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monitoring Nov 06, 2025, 09:36 PM UTC
Both automation and campaign link tracking issues have been resolved and there is no continuing impact. We are watching closely for any return of these issues.
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resolved Nov 06, 2025, 11:50 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 05, 2025, 10:59 AM UTC
- Resolved
- Nov 05, 2025, 01:24 PM UTC
- Duration
- 2h 24m
Affected: ARC & ARC ServicesARC & ARC ServicesARC & ARC Services
Timeline · 4 updates
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investigating Nov 05, 2025, 10:59 AM UTC
We are currently investigating this issue.
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identified Nov 05, 2025, 11:37 AM UTC
Engineers have identified the root cause and are working on implementing a fix.
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monitoring Nov 05, 2025, 12:58 PM UTC
Engineers have applied a fix and are monitoring. Partners should now be able to access the partner portal as expected.
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resolved Nov 05, 2025, 01:24 PM UTC
Engineering and support has confirmed that the issue is resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 04, 2025, 04:41 PM UTC
- Resolved
- Nov 04, 2025, 06:04 PM UTC
- Duration
- 1h 23m
Affected: API AvailabilityAutomationsCampaignsConversationsCRMCustom ObjectsCustom ReportsE-commerceIntegrationsPlatform AvailabilityWeb PersonalizationWebhooks
Timeline · 3 updates
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investigating Nov 04, 2025, 04:41 PM UTC
Engineers have identified intermittent degraded performance causing slower than expected response times and occasional session disruptions. We are investigating to determine the root cause.
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monitoring Nov 04, 2025, 05:23 PM UTC
Engineers have identified the root cause and implemented a fix. Customers should see performance returning to normal at this time but we will continue monitoring to ensure that performance is as expected.
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resolved Nov 04, 2025, 06:04 PM UTC
All services should be functioning normally at this time.
Read the full incident report →
- Detected by Pingoru
- Oct 28, 2025, 02:56 AM UTC
- Resolved
- Oct 28, 2025, 03:39 AM UTC
- Duration
- 43m
Affected: ActiveCampaign.com
Timeline · 2 updates
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investigating Oct 28, 2025, 02:56 AM UTC
Engineers have identified an issue impacting the delivery of login verification emails. As a result, customers who require email verification may be unable to log in. Verification via SMS is unaffected and remains functional.
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resolved Oct 28, 2025, 03:39 AM UTC
Engineers have identified the cause of the login verification email issue and have implemented a solution.
Read the full incident report →
- Detected by Pingoru
- Oct 21, 2025, 12:02 AM UTC
- Resolved
- Oct 21, 2025, 11:38 AM UTC
- Duration
- 11h 36m
Affected: API AvailabilityEmailPublished PagesAPI AvailabilityAPI AvailabilitySMSPages ApplicationARC & ARC ServicesARC & ARC ServicesARC & ARC ServicesAutomationsFormsAutomationsAutomationsWhatsAppActiveCampaign.comCampaignsWeb PersonalizationCampaignsCampaignsTrackingConversationsAC Resource CenterConversationsConversationsCRMCRMCRMCustom ObjectsCustom ObjectsCustom ObjectsCustom ReportsCustom ReportsCustom ReportsE-commerceE-CommerceE-CommerceIntegrationsIntegrationsIntegrationsPlatform AvailabilityPlatform AvailabilityPlatform AvailabilityWeb PersonalizationWeb PersonalizationWeb PersonalizationWebhooksWeb-hooksWeb-hooks
Timeline · 6 updates
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identified Oct 20, 2025, 09:52 AM UTC
Engineers have confirmed most ActiveCampaign systems are impacted by the current global outage of our cloud computing provider. The team is closely monitoring and will provide further updates as information becomes available.
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monitoring Oct 20, 2025, 10:11 AM UTC
Our systems are recovering and processing through backlogged queues. Systems are scaling to handle increased load.
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monitoring Oct 20, 2025, 03:03 PM UTC
Engineers continue to monitor the system recovering.
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monitoring Oct 21, 2025, 12:02 AM UTC
The platform is recovering from today's outage. While our cloud computing provider is now fully operational, other upstream services continue to be impacted. Most scheduled and background processes are significantly delayed including automations, bulk edits, imports, exports. Additionally, many AI features are degraded. Systems have been scaled to speed recovery and engineers continue to monitor progress.
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monitoring Oct 21, 2025, 11:38 AM UTC
The platform is fully functional and all systems are operating as normal.
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resolved Oct 21, 2025, 11:38 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 12, 2025, 06:09 PM UTC
- Resolved
- Sep 12, 2025, 07:44 PM UTC
- Duration
- 1h 35m
Affected: CampaignsCampaignsCampaigns
Timeline · 6 updates
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investigating Sep 12, 2025, 06:09 PM UTC
Engineers are investigating issues managing images within the content manager.
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investigating Sep 12, 2025, 06:33 PM UTC
We are continuing to investigate this issue.
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identified Sep 12, 2025, 06:44 PM UTC
Engineers have identified the root cause and are working on a fix now.
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identified Sep 12, 2025, 07:24 PM UTC
We are continuing to work on a fix for this issue.
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monitoring Sep 12, 2025, 07:26 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Sep 12, 2025, 07:44 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 09, 2025, 10:15 PM UTC
- Resolved
- Sep 09, 2025, 10:58 PM UTC
- Duration
- 43m
Affected: AutomationsCampaigns
Timeline · 3 updates
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identified Sep 09, 2025, 10:15 PM UTC
Engineers have detected an issue causing campaign and automation processing to be delayed by up to 60 minutes. This issue is impacting accounts in the US data center.
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monitoring Sep 09, 2025, 10:15 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Sep 09, 2025, 10:58 PM UTC
The issue has been addressed and there should be no further delays in automations and/or email campaign sending.
Read the full incident report →
