ActiveCampaign incident

Disruption to Advanced Search Editing on the Contacts page

Minor Resolved View vendor source →

ActiveCampaign experienced a minor incident on May 19, 2026 affecting CRM and CRM and 1 more component, lasting 2h 28m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2026, 09:15 AM UTC
Resolved
May 19, 2026, 11:44 AM UTC
Duration
2h 28m
Detected by Pingoru
May 19, 2026, 09:15 AM UTC

Affected components

CRMCRMCRM

Update timeline

  1. identified May 19, 2026, 09:15 AM UTC

    Engineers are actively investigating an issue affecting the Contacts section. Reports indicate that the ability to edit existing advanced searches and segmentations is currently unavailable. Investigation is underway to identify the root cause and restore full functionality. Regular updates will be provided as new information becomes available.

  2. identified May 19, 2026, 10:36 AM UTC

    Engineers have successfully identified the root cause of the issue and verified a solution. The fix is currently being rolled out across all systems to restore the ability to edit advanced searches and segmentations. Another update will be provided once the rollout is complete and functionality is fully restored.

  3. resolved May 19, 2026, 11:44 AM UTC

    Engineers have successfully deployed the fix across all systems. Testing confirms that the option to edit advanced searches and segmentations within the Contacts section is now fully restored and operating normally. This incident is now resolved.