ActiveCampaign experienced a major incident on October 8, 2026 affecting WhatsApp, lasting 3h 22m. The incident has been resolved; the full update timeline is below.
Affected components
WhatsApp
Update timeline
- investigating Oct 08, 2026, 02:03 PM UTC
We are aware of delays in receiving Whatsapp responses and engineering is actively investigating. Message sending is not impacted.
- identified Oct 08, 2026, 02:19 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 08, 2026, 02:29 PM UTC
The issue has been resolved and response messages are catching up now.
- resolved Oct 08, 2026, 05:26 PM UTC
All delayed messages have caught up.