System outage - 10/22/2026

Update timeline

1. identified Oct 22, 2026, 11:56 AM UTC

   We are currently investigating a system outage. Updates will be provided as they become available.

2. identified Oct 22, 2026, 02:20 PM UTC

   Engineers have implemented a fix and the platform is recovering. Some services remain impaired.

3. identified Oct 22, 2026, 02:43 PM UTC

   The platform continues to recover - some services remain impaired.

4. identified Oct 22, 2026, 02:44 PM UTC

   We are continuing to work on a fix for this issue.

5. identified Oct 22, 2026, 03:56 PM UTC

   The platform is recovering: Restored: account access and tracked links, SMS, WhatsApp Still impacted: Some campaign sending, automations (delayed), some integrations, and AI features.

6. identified Oct 22, 2026, 05:04 PM UTC

   Engineers continue restore services: Recovered: Platform access, Active Intelligence, API Recovering: Automations backlog processing, Integrations, Campaigns backlog processing Degraded: Scheduled Tasks, Regional SMS, WhatsApp

7. identified Oct 22, 2026, 06:31 PM UTC

   Engineers continue to restore services. Instability and service outages were due to maintenance on internal orchestration systems.

8. identified Oct 22, 2026, 07:16 PM UTC

   Engineers continue to restore services. Instability and service outages were due to maintenance on internal orchestration systems. Recovered: Platform access for most accounts (including EU and APAC), API, Active Intelligence, Automations, WhatsApp. Recovering: Campaign backlog processing, Open/click reporting, Integrations. Degraded: Platform access for a subset of US accounts, SMS campaigns (EU), Scheduled Tasks

9. monitoring Oct 22, 2026, 07:59 PM UTC

   All systems have returned to normal operation. Engineers continue to monitor

10. resolved Oct 22, 2026, 08:36 PM UTC

    This incident has been resolved.