ActiveCampaign experienced a critical incident on September 28, 2026 affecting Email, lasting 3h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Email
Update timeline
- investigating Sep 28, 2026, 03:05 PM UTC
Transactional email is currently failing to send. Engineering is investigating the root cause now and will report updates every 20 minutes.
- identified Sep 28, 2026, 03:16 PM UTC
The issue has been identified and the backlogged messages have started to send. Engineering is working to expedite the catch up.
- monitoring Sep 28, 2026, 03:22 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 28, 2026, 03:30 PM UTC
The backlogged messages are rapidly catching up. We expect full resolution within 20 minutes.
- resolved Sep 28, 2026, 06:55 PM UTC
This incident has been resolved.