ActiveCampaign incident

Service Interruption: Account Access Issues (APAC & EU)

Major Resolved View vendor source →

ActiveCampaign experienced a major incident on February 18, 2026 affecting Platform Availability and Platform Availability, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Feb 18, 2026, 09:00 PM UTC
Resolved
Feb 18, 2026, 09:55 PM UTC
Duration
55m
Detected by Pingoru
Feb 18, 2026, 09:00 PM UTC

Affected components

Platform AvailabilityPlatform Availability

Update timeline

  1. investigating Feb 18, 2026, 09:00 PM UTC

    Engineers have identified an issue with account accessibility for customers hosted on our Multi-Region Data Center (MRDC) infrastructure. Currently, some customers in the APAC and EU regions may experience errors or timeouts when attempting to log in to their ActiveCampaign accounts. We are actively investigating the root cause and will provide further updates as more information becomes available.

  2. resolved Feb 18, 2026, 09:55 PM UTC

    This incident has been resolved.