ActiveCampaign incident

Trial Accounts cannot launch Landing Pages

Minor Resolved View vendor source →
Started
Apr 28, 2026, 11:04 AM UTC
Resolved
Apr 28, 2026, 04:24 PM UTC
Duration
5h 19m
Detected by Pingoru
Apr 28, 2026, 11:04 AM UTC

Affected components

Web PersonalizationWeb PersonalizationWeb Personalization

Update timeline

  1. identified Apr 28, 2026, 11:04 AM UTC

    We've identified a production-wide issue where users with correct entitlements cannot access landing pages after trial account creation. The suspected cause is a race condition in the account initialization process. A fix has been implemented in `ember` and we're coordinating an immediate hotfix release.

  2. resolved Apr 28, 2026, 04:24 PM UTC

    Engineers have released a fix to address the issues impacting the platform. Normal service has been restored for all impacted users.

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