ActiveCampaign Outage History

ActiveCampaign is up right now

ActiveCampaign had 49 outages in the last 2 years totaling 77h 10m of downtime — averaging 2 incidents per month.

There were 49 ActiveCampaign outages since December 18, 2024 totaling 77h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.activecampaign.com

Major September 5, 2025

ActiveCampaign platform unavailable for some US Accounts

Detected by Pingoru
Sep 05, 2025, 04:21 PM UTC
Resolved
Sep 05, 2025, 05:56 PM UTC
Duration
1h 35m
Affected: Platform Availability
Timeline · 3 updates
  1. identified Sep 05, 2025, 04:21 PM UTC

    Engineers have detected delays or unavailability with access to the ActiveCampaign platform. Engineers are actively investigating the issue and working to restore normal service levels as soon as possible. This issue is impacting multiple services and features, which may result in slower response times or errors.

  2. monitoring Sep 05, 2025, 05:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 05, 2025, 05:56 PM UTC

    Our monitoring shows all systems operating normally. The issue has been fully resolved.

Read the full incident report →

Minor September 4, 2025

Engineers have identified an issue causing delays in email sending, automations and other background tasks.

Detected by Pingoru
Sep 04, 2025, 12:28 AM UTC
Resolved
Sep 04, 2025, 01:49 AM UTC
Duration
1h 20m
Affected: AutomationsCampaigns
Timeline · 5 updates
  1. investigating Sep 04, 2025, 12:28 AM UTC

    We are currently investigating this issue.

  2. investigating Sep 04, 2025, 12:35 AM UTC

    We are continuing to investigate this issue.

  3. identified Sep 04, 2025, 01:03 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 04, 2025, 01:25 AM UTC

    A fix has been implemented and we are monitoring the results

  5. resolved Sep 04, 2025, 01:49 AM UTC

    This incident has been resolved

Read the full incident report →

Major August 12, 2025

Engineers have identified an issue affecting syncing connected emails.

Detected by Pingoru
Aug 12, 2025, 09:29 AM UTC
Resolved
Aug 12, 2025, 09:45 AM UTC
Duration
15m
Affected: CRMWebhooks
Timeline · 6 updates
  1. investigating Aug 12, 2025, 09:29 AM UTC

    Engineers have identified and are working to resolve an issue causing platform syncing issues to connected emails.

  2. investigating Aug 12, 2025, 09:30 AM UTC

    We are continuing to investigate this issue.

  3. identified Aug 12, 2025, 09:32 AM UTC

    Engineering has identified the issue and are working towards a resolution.

  4. monitoring Aug 12, 2025, 09:37 AM UTC

    Engineers have resolved the issue and are now monitoring the impacted service

  5. monitoring Aug 12, 2025, 09:38 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Aug 12, 2025, 09:45 AM UTC

    Engineers have resolved the issue and service to connected emails has been restored.

Read the full incident report →

Minor August 4, 2025

WhatsApp Delivery Delay

Detected by Pingoru
Aug 04, 2025, 08:30 PM UTC
Resolved
Aug 04, 2025, 10:49 PM UTC
Duration
2h 19m
Affected: WhatsApp
Timeline · 2 updates
  1. investigating Aug 04, 2025, 08:30 PM UTC

    Engineers are currently investigating a partial delay in sending/receiving WhatsApp messages from our system.

  2. resolved Aug 04, 2025, 10:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 23, 2025

Unable to Login with MFA

Detected by Pingoru
Jul 23, 2025, 05:55 PM UTC
Resolved
Jul 23, 2025, 06:50 PM UTC
Duration
54m
Timeline · 3 updates
  1. identified Jul 23, 2025, 05:55 PM UTC

    Engineers are engaged and we have identified the issue.

  2. identified Jul 23, 2025, 06:18 PM UTC

    we are continuing to work on a fix for the identified issue

  3. resolved Jul 23, 2025, 06:50 PM UTC

    the fix is deployed and this is now resolved.

Read the full incident report →

Critical July 17, 2025

ActiveCampaign platform unavailable for Accounts

Detected by Pingoru
Jul 17, 2025, 06:28 PM UTC
Resolved
Jul 17, 2025, 08:00 PM UTC
Duration
1h 31m
Affected: Platform AvailabilityPlatform AvailabilityPlatform Availability
Timeline · 2 updates
  1. monitoring Jul 17, 2025, 06:28 PM UTC

    Engineers detected unavailability with access to the ActiveCampaign platform. This issue has been resolved and engineers are monitoring the system. This outage impacted multiple services and features, which may have resulted in slower response times or errors.

  2. resolved Jul 17, 2025, 08:00 PM UTC

    All services are working as expected.

Read the full incident report →

Major July 16, 2025

Several Features Degraded

Detected by Pingoru
Jul 16, 2025, 06:09 PM UTC
Resolved
Jul 16, 2025, 06:33 PM UTC
Duration
24m
Affected: SMSIntegrations
Timeline · 3 updates
  1. investigating Jul 16, 2025, 06:09 PM UTC

    Engineers are investigating issues with SMS and WhatsApp sending as well as the Active Intelligence feature for US customers.

  2. identified Jul 16, 2025, 06:30 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 16, 2025, 06:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 9, 2025

Delays in Campaign Sending, imports, exports, bulk edits

Detected by Pingoru
Jul 09, 2025, 05:23 PM UTC
Resolved
Jul 09, 2025, 06:57 PM UTC
Duration
1h 33m
Affected: AutomationsCampaigns
Timeline · 4 updates
  1. investigating Jul 09, 2025, 05:23 PM UTC

    Engineers have identified an issue impacting campaign sending, imports, exports, bulk edits. These actions could be delayed. Engineers are actively working on the issue.

  2. identified Jul 09, 2025, 05:25 PM UTC

    Engineers are actively working on the issue.

  3. identified Jul 09, 2025, 06:47 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Jul 09, 2025, 06:57 PM UTC

    The delays campaign sending, imports, exports, bulk edits has been resolved.

Read the full incident report →

Major June 19, 2025

ActiveCampaign platform unavailable for some Accounts

Detected by Pingoru
Jun 19, 2025, 10:01 AM UTC
Resolved
Jun 19, 2025, 12:03 PM UTC
Duration
2h 2m
Affected: API AvailabilityPlatform Availability
Timeline · 4 updates
  1. identified Jun 19, 2025, 10:01 AM UTC

    Engineers have detected delays or unavailability with access to the ActiveCampaign platform. Engineers are actively investigating the issue and working to restore normal service levels as soon as possible. This outage is impacting multiple services and features, which may result in slower response times or errors.

  2. identified Jun 19, 2025, 10:14 AM UTC

    Engineers are aware of and actively resolving intermittent errors on the platform and associated APIs. A path towards resolution has been identified and a fix is in progress.

  3. monitoring Jun 19, 2025, 10:52 AM UTC

    The fix has been implemented and the platform has stabilized. The engineering team will be monitoring closely to ensure enduring resolution.

  4. resolved Jun 19, 2025, 12:03 PM UTC

    Monitoring has shown that the implemented fix has sustained mitigation of the issue. Incident is now resolved.

Read the full incident report →

Major May 22, 2025

Campaign Sending Issues

Detected by Pingoru
May 22, 2025, 12:35 AM UTC
Resolved
May 22, 2025, 05:25 AM UTC
Duration
4h 50m
Affected: CampaignsCampaignsCampaigns
Timeline · 6 updates
  1. investigating May 22, 2025, 12:35 AM UTC

    Engineers are investigating reported issues with campaign sending.

  2. investigating May 22, 2025, 01:15 AM UTC

    Engineers are also investigating issues with imports and exports and are continue to investigate the issue.

  3. investigating May 22, 2025, 01:27 AM UTC

    We are continuing to investigate this issue.

  4. identified May 22, 2025, 02:58 AM UTC

    Engineers have identified the issue and are working to resolve the issue.

  5. monitoring May 22, 2025, 03:53 AM UTC

    Engineers have implemented a fix for the delays affecting campaigns, imports, and exports. Engineers are actively monitoring as systems recover and workloads normalize.

  6. resolved May 22, 2025, 05:25 AM UTC

    This incident is resolved.

Read the full incident report →

Minor April 23, 2025

Delays to Link Tracking, Automations and Integrations

Detected by Pingoru
Apr 23, 2025, 02:07 PM UTC
Resolved
Apr 23, 2025, 06:25 PM UTC
Duration
4h 17m
Affected: AutomationsCampaignsIntegrations
Timeline · 8 updates
  1. investigating Apr 23, 2025, 02:07 PM UTC

    Engineers are investigating an issue causing delays to link tracking, automations, and integrations.

  2. investigating Apr 23, 2025, 02:45 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 23, 2025, 02:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Apr 23, 2025, 03:13 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Apr 23, 2025, 03:31 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Apr 23, 2025, 04:12 PM UTC

    Delays in automations will be fully caught by 12:30pm central time.

  7. monitoring Apr 23, 2025, 05:57 PM UTC

    The estimate has been updated to 1:20pm central.

  8. resolved Apr 23, 2025, 06:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 1, 2025

Intermittent 503 error codes

Detected by Pingoru
Apr 01, 2025, 10:02 AM UTC
Resolved
Apr 01, 2025, 10:32 AM UTC
Duration
29m
Affected: Platform Availability
Timeline · 3 updates
  1. identified Apr 01, 2025, 10:02 AM UTC

    Engineers are aware of and actively resolving intermittent 503 errors on the platform.

  2. monitoring Apr 01, 2025, 10:04 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 01, 2025, 10:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 25, 2025

EUDC Accounts experiencing network issues on login

Detected by Pingoru
Mar 25, 2025, 03:34 PM UTC
Resolved
Mar 25, 2025, 04:52 PM UTC
Duration
1h 18m
Affected: API AvailabilityPlatform Availability
Timeline · 3 updates
  1. investigating Mar 25, 2025, 03:34 PM UTC

    We are currently investigating an network issue affecting login access for some EUDC accounts. Our engineers are investigating

  2. monitoring Mar 25, 2025, 04:52 PM UTC

    Engineers have implemented a fix and the network issues should now be resolved. We will continue to monitor closely.

  3. resolved Mar 25, 2025, 04:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 20, 2025

EU/APAC Region Contact Import Issue

Detected by Pingoru
Mar 20, 2025, 02:08 PM UTC
Resolved
Mar 20, 2025, 08:32 PM UTC
Duration
6h 24m
Affected: CRM
Timeline · 4 updates
  1. identified Mar 20, 2025, 02:08 PM UTC

    Engineers have identified an issue impacting contact imports. The root cause has been identified, and the team is actively working on a resolution.

  2. identified Mar 20, 2025, 04:34 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Mar 20, 2025, 04:35 PM UTC

    Engineers are deploying a solution which is expected to resolve contact import functionality.

  4. resolved Mar 20, 2025, 08:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 17, 2025

API calls to api-us1.com domain are returning intermittent 503 error codes

Detected by Pingoru
Mar 17, 2025, 07:03 PM UTC
Resolved
Mar 17, 2025, 08:31 PM UTC
Duration
1h 28m
Affected: API Availability
Timeline · 5 updates
  1. investigating Mar 17, 2025, 07:03 PM UTC

    Engineers have detected that API calls are intermittently returning 503 response codes from requests sent to the "api-us1.com" domain. Customers may see impact on custom API integrations, issues with third-party integrations, and issues using their ActiveCampaign accounts. This incident began at 1:25 PM US Central on March 17, 2025.

  2. investigating Mar 17, 2025, 07:20 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 17, 2025, 07:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Mar 17, 2025, 07:27 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 17, 2025, 08:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 12, 2025

Engineers are investigating an issue impacting accounts created after December 16th 2024. Plan modifications are unavailable at this time.

Detected by Pingoru
Mar 12, 2025, 02:15 AM UTC
Resolved
Mar 12, 2025, 04:38 AM UTC
Duration
2h 22m
Affected: ARC & ARC ServicesARC & ARC ServicesARC & ARC Services
Timeline · 3 updates
  1. investigating Mar 12, 2025, 02:15 AM UTC

    We are currently investigating this issue.

  2. investigating Mar 12, 2025, 02:31 AM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 12, 2025, 04:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 7, 2025

Engineers have identified an issue that caused errors on some tracked links and automation delays of up to 2 hours starting at 4.25pm CST

Detected by Pingoru
Mar 07, 2025, 01:25 AM UTC
Resolved
Mar 07, 2025, 04:43 AM UTC
Duration
3h 17m
Timeline · 3 updates
  1. investigating Mar 07, 2025, 01:25 AM UTC

    We are currently investigating this issue.

  2. monitoring Mar 07, 2025, 02:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 07, 2025, 04:43 AM UTC

    This incident has been resolved

Read the full incident report →

Major February 11, 2025

Automation triggers not loading as expected

Detected by Pingoru
Feb 11, 2025, 04:04 PM UTC
Resolved
Feb 11, 2025, 04:27 PM UTC
Duration
23m
Affected: AutomationsAutomationsAutomations
Timeline · 3 updates
  1. investigating Feb 11, 2025, 04:04 PM UTC

    Automation triggers are failing to load and presenting with the error "Failed to load XX action - Please contact support for assistance"

  2. identified Feb 11, 2025, 04:04 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Feb 11, 2025, 04:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 26, 2025

Customers are encountering errors when attempting to log in to ActiveCampaign. Engineers are investigating.

Detected by Pingoru
Jan 26, 2025, 05:11 PM UTC
Resolved
Jan 26, 2025, 07:01 PM UTC
Duration
1h 49m
Timeline · 4 updates
  1. investigating Jan 26, 2025, 05:11 PM UTC

    We are currently investigating this issue.

  2. identified Jan 26, 2025, 05:57 PM UTC

    The issue has been identified and a fix has been implemented

  3. monitoring Jan 26, 2025, 06:09 PM UTC

    The errors have been resolved, we are currently monitoring the fix.

  4. resolved Jan 26, 2025, 07:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 15, 2025

Engineers are investigating reports that tracked links are being incorrectly flagged as malicious by Office 365 Defender.

Detected by Pingoru
Jan 15, 2025, 02:15 PM UTC
Resolved
Jan 16, 2025, 05:59 PM UTC
Duration
1d 3h
Affected: CampaignsCampaignsCampaigns
Timeline · 5 updates
  1. investigating Jan 15, 2025, 02:15 PM UTC

    Engineers are investigating reports that tracked links are being incorrectly flagged as malicious by Office 365 Defender. Deliverability specialists are online working to resolve the issue.

  2. investigating Jan 15, 2025, 09:50 PM UTC

    Engineers are testing potential solutions

  3. investigating Jan 15, 2025, 11:03 PM UTC

    Engineers have identified changes that satisfy Office 365 Defender Safelinks and are working to update our systems

  4. identified Jan 15, 2025, 11:26 PM UTC

    The issue has been identified and a fix is being implemented.

  5. resolved Jan 16, 2025, 05:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 14, 2025

Intermittent Issues accessing accounts

Detected by Pingoru
Jan 14, 2025, 09:29 PM UTC
Resolved
Jan 14, 2025, 09:38 PM UTC
Duration
8m
Affected: Platform AvailabilityPlatform AvailabilityPlatform Availability
Timeline · 2 updates
  1. investigating Jan 14, 2025, 09:29 PM UTC

    We are currently investigating this issue. Engineers are engaged

  2. resolved Jan 14, 2025, 09:38 PM UTC

    The issue was identified and a fix was implemented. This is now resolved and all platform services are again operational. We will continue to monitor closely.

Read the full incident report →

Major January 14, 2025

Issues accessing accounts

Detected by Pingoru
Jan 14, 2025, 07:55 PM UTC
Resolved
Jan 14, 2025, 08:08 PM UTC
Duration
13m
Affected: Platform AvailabilityPlatform AvailabilityPlatform Availability
Timeline · 3 updates
  1. investigating Jan 14, 2025, 07:55 PM UTC

    ActiveCampaign engineers have identified an issue where accessing your account results in an error message "Backend service does not exist". Engineers are working on the issue.

  2. investigating Jan 14, 2025, 08:00 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 14, 2025, 08:08 PM UTC

    This incident is now resolved. All services should be restored and operational.

Read the full incident report →

Notice December 18, 2024

Platform engineers have identified a delay in Automations processing of up to 90 minutes. Engineers are investigating

Detected by Pingoru
Dec 18, 2024, 02:07 PM UTC
Resolved
Dec 18, 2024, 06:28 PM UTC
Duration
4h 20m
Affected: AutomationsAutomationsAutomations
Timeline · 5 updates
  1. investigating Dec 18, 2024, 02:07 PM UTC

    We are currently investigating this issue.

  2. investigating Dec 18, 2024, 02:43 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 18, 2024, 04:04 PM UTC

    Engineers are continuing to investigate the issue.

  4. investigating Dec 18, 2024, 05:06 PM UTC

    Engineers are currently continuing to investigate this issue. Automations processing may be delayed up to 60 minutes.

  5. resolved Dec 18, 2024, 06:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 18, 2024

Customers are encountering errors when attempting to log in to ActiveCampaign. Engineers are investigating

Detected by Pingoru
Dec 18, 2024, 01:03 AM UTC
Resolved
Dec 18, 2024, 07:08 AM UTC
Duration
6h 5m
Affected: API AvailabilityAutomationsPlatform Availability
Timeline · 7 updates
  1. investigating Dec 18, 2024, 01:03 AM UTC

    We are currently investigating this issue.

  2. investigating Dec 18, 2024, 01:06 AM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 18, 2024, 02:53 AM UTC

    Engineers are continuing to investigate the cause of the issue.

  4. identified Dec 18, 2024, 04:01 AM UTC

    The issue has been identified and a fix is being implemented.

  5. identified Dec 18, 2024, 05:08 AM UTC

    Engineers are continuing to deploy the identified fix.

  6. identified Dec 18, 2024, 06:22 AM UTC

    Engineers have addressed the root cause and are actively monitoring. Some automations and campaigns may be delayed.

  7. resolved Dec 18, 2024, 07:08 AM UTC

    This incident has been resolved.

Read the full incident report →