ActiveCampaign Outage History
ActiveCampaign is up right nowPingoru has recorded 54 incidents for ActiveCampaign: 37 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 6 of 720 (1%) |
| May 2026 | 1 | 3 of 744 (0%) |
| June 2026 | 3 | 118 of 720 (16%) |
| July 2026 | 4 | 133 of 744 (18%) |
| August 2026 | 4 | 30 of 744 (4%) |
| September 2026 | 2 | 4 of 720 (1%) |
| October 2026 | 3 | 12 of 583 (2%) |
Incidents, newest first
Major January 30, 2026 Active Intelligence 21m Automations, Automations
Started Jan 30, 2026, 05:48 PM UTC· resolved Jan 30, 2026, 06:10 PM UTC
- investigating Jan 30, 2026, 05:48 PM UTC
We are investigating an issue with Active Intelligence for Automations.
- identified Jan 30, 2026, 05:49 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 30, 2026, 06:10 PM UTC
This incident has been resolved.
Minor January 9, 2026 Contact Bulk Edits 9h 2m CRM, CRM, CRM
Started Jan 09, 2026, 03:59 PM UTC· resolved Jan 10, 2026, 01:01 AM UTC
- investigating Jan 09, 2026, 03:59 PM UTC
Users may experience issues making Bulk Edits to Contacts when targeting contacts through advance search (a segmentation). Engineers are investigating the issue.
- identified Jan 09, 2026, 05:43 PM UTC
Engineers have identified a solution, to mitigate bulk edit changes not saving properly.
- identified Jan 09, 2026, 06:55 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jan 10, 2026, 01:01 AM UTC
This incident has been resolved.
Minor January 5, 2026 SEV3 - [APAC] Delays in campaign sending due to an elevated queue 32m Campaigns
Started Jan 05, 2026, 12:19 AM UTC· resolved Jan 05, 2026, 12:51 AM UTC
- identified Jan 05, 2026, 12:19 AM UTC
scaling up the campaign sending crontabulpous instances to provide relief to elevated queue
- monitoring Jan 05, 2026, 12:43 AM UTC
APAC queue was scaled 4x. the queue depth and errors seems to be dropping for both identified accounts
- resolved Jan 05, 2026, 12:51 AM UTC
This incident has been resolved.
Major December 27, 2025 Increase in Failures Using the API 28m API Availability
Started Dec 27, 2025, 05:00 PM UTC· resolved Dec 27, 2025, 05:28 PM UTC
- investigating Dec 27, 2025, 05:00 PM UTC
Engineers have been alerted to an increased rate of failures coming from the API. We are actively looking into the issue now.
- identified Dec 27, 2025, 05:02 PM UTC
The root issue has been identified and engineers are working to fix the problem now.
- identified Dec 27, 2025, 05:22 PM UTC
We are continuing to work on a fix for this issue.
- resolved Dec 27, 2025, 05:28 PM UTC
This incident has been resolved.
Minor December 13, 2025 Degraded SMS Delivery Rates 1d 9h SMS
Started Dec 13, 2025, 03:42 PM UTC· resolved Dec 15, 2025, 12:56 AM UTC
- investigating Dec 13, 2025, 03:42 PM UTC
We are aware of an increased rate of SMS delivery failures and engineers are actively investigating. Failed deliveries are accurately reported in your account and are not charged.
- monitoring Dec 13, 2025, 08:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 15, 2025, 12:56 AM UTC
This incident has been resolved.
Minor December 11, 2025 Partner Portal, ActiveCampaign.com degraded Performance 1d 20h ARC & ARC Services, ActiveCampaign.com
Started Dec 11, 2025, 06:59 PM UTC· resolved Dec 13, 2025, 03:39 PM UTC
- investigating Dec 11, 2025, 06:59 PM UTC
Engineers have detected degraded performance with the Partner Portal, trial signups, billing management pages and areas of activecampaign.com. Our engineers are investigating the issue and working to resolve it as soon as possible. During this time, you may experience slower response times or intermittent errors
- investigating Dec 11, 2025, 07:26 PM UTC
This issue has been resolved and the services are fully operational again.
- resolved Dec 13, 2025, 03:39 PM UTC
This incident has been resolved.
Notice November 20, 2025 Engineers are investigating an issue that is preventing landing pages to load for pages using a custom domain. Non custom domain pages are working as expected. 37m
Started Nov 20, 2025, 05:28 PM UTC· resolved Nov 20, 2025, 06:06 PM UTC
- investigating Nov 20, 2025, 05:28 PM UTC
We are currently investigating this issue.
- monitoring Nov 20, 2025, 05:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 20, 2025, 06:06 PM UTC
All landing pages are loading as expected.
Minor November 17, 2025 Elevated API Errors 29m API Availability, API Availability, API Availability
Started Nov 17, 2025, 07:54 PM UTC· resolved Nov 17, 2025, 08:24 PM UTC
- investigating Nov 17, 2025, 07:54 PM UTC
Engineers are aware of and actively investigating an increase in API errors, specifically 502 errors.
- resolved Nov 17, 2025, 08:24 PM UTC
This incident has been resolved.
Major November 6, 2025 Issues with Automations and Campaign Link Tracking 3h 2m Automations, Campaigns
Started Nov 06, 2025, 08:47 PM UTC· resolved Nov 06, 2025, 11:50 PM UTC
- investigating Nov 06, 2025, 08:47 PM UTC
We are aware of issues with tracked links in campaigns from customers in the US. Engineers are actively engaged and investigating the issue.
- investigating Nov 06, 2025, 08:57 PM UTC
We are continuing to investigate this issue. We see that automations are impacted as well. Engineers are continuing to investigate.
- investigating Nov 06, 2025, 08:59 PM UTC
We are continuing to investigate this issue.
- identified Nov 06, 2025, 09:08 PM UTC
The issue has been identified and engineers are working to fully resolve the issue now.
- identified Nov 06, 2025, 09:17 PM UTC
Link tracking is mostly restored. Engineers are continuing to work towards full resolution.
- monitoring Nov 06, 2025, 09:36 PM UTC
Both automation and campaign link tracking issues have been resolved and there is no continuing impact. We are watching closely for any return of these issues.
- resolved Nov 06, 2025, 11:50 PM UTC
This incident has been resolved.
Major November 5, 2025 Engineers are actively investigating reports of partners being unable to login to their partner portal 2h 24m ARC & ARC Services, ARC & ARC Services, ARC & ARC Services
Started Nov 05, 2025, 10:59 AM UTC· resolved Nov 05, 2025, 01:24 PM UTC
- investigating Nov 05, 2025, 10:59 AM UTC
We are currently investigating this issue.
- identified Nov 05, 2025, 11:37 AM UTC
Engineers have identified the root cause and are working on implementing a fix.
- monitoring Nov 05, 2025, 12:58 PM UTC
Engineers have applied a fix and are monitoring. Partners should now be able to access the partner portal as expected.
- resolved Nov 05, 2025, 01:24 PM UTC
Engineering and support has confirmed that the issue is resolved.
Minor November 4, 2025 Intermittent degraded performance 1h 23m API Availability, Automations, Campaigns, Conversations and 8 more
Started Nov 04, 2025, 04:41 PM UTC· resolved Nov 04, 2025, 06:04 PM UTC
- investigating Nov 04, 2025, 04:41 PM UTC
Engineers have identified intermittent degraded performance causing slower than expected response times and occasional session disruptions. We are investigating to determine the root cause.
- monitoring Nov 04, 2025, 05:23 PM UTC
Engineers have identified the root cause and implemented a fix. Customers should see performance returning to normal at this time but we will continue monitoring to ensure that performance is as expected.
- resolved Nov 04, 2025, 06:04 PM UTC
All services should be functioning normally at this time.
Major October 28, 2025 Engineers have identified an issue with login verification emails 43m ActiveCampaign.com
Started Oct 28, 2025, 02:56 AM UTC· resolved Oct 28, 2025, 03:39 AM UTC
- investigating Oct 28, 2025, 02:56 AM UTC
Engineers have identified an issue impacting the delivery of login verification emails. As a result, customers who require email verification may be unable to log in. Verification via SMS is unaffected and remains functional.
- resolved Oct 28, 2025, 03:39 AM UTC
Engineers have identified the cause of the login verification email issue and have implemented a solution.
Minor October 20, 2025 Multiple Services on the ActiveCampaign platform are affected by an upstream provider outage. 1d 1h API Availability, Email, Published Pages, API Availability and 45 more
Started Oct 20, 2025, 09:52 AM UTC· resolved Oct 21, 2025, 11:38 AM UTC
- identified Oct 20, 2025, 09:52 AM UTC
Engineers have confirmed most ActiveCampaign systems are impacted by the current global outage of our cloud computing provider. The team is closely monitoring and will provide further updates as information becomes available.
- monitoring Oct 20, 2025, 10:11 AM UTC
Our systems are recovering and processing through backlogged queues. Systems are scaling to handle increased load.
- monitoring Oct 20, 2025, 03:03 PM UTC
Engineers continue to monitor the system recovering.
- monitoring Oct 21, 2025, 12:02 AM UTC
The platform is recovering from today's outage. While our cloud computing provider is now fully operational, other upstream services continue to be impacted. Most scheduled and background processes are significantly delayed including automations, bulk edits, imports, exports. Additionally, many AI features are degraded. Systems have been scaled to speed recovery and engineers continue to monitor progress.
- monitoring Oct 21, 2025, 11:38 AM UTC
The platform is fully functional and all systems are operating as normal.
- resolved Oct 21, 2025, 11:38 AM UTC
This incident has been resolved.
Minor September 12, 2025 Content Editor Experiencing Image Management Issues 1h 35m Campaigns, Campaigns, Campaigns
Started Sep 12, 2025, 06:09 PM UTC· resolved Sep 12, 2025, 07:44 PM UTC
- investigating Sep 12, 2025, 06:09 PM UTC
Engineers are investigating issues managing images within the content manager.
- investigating Sep 12, 2025, 06:33 PM UTC
We are continuing to investigate this issue.
- identified Sep 12, 2025, 06:44 PM UTC
Engineers have identified the root cause and are working on a fix now.
- identified Sep 12, 2025, 07:24 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 12, 2025, 07:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 12, 2025, 07:44 PM UTC
This incident has been resolved.
Minor September 9, 2025 Delays in automations processing and email campaign sending 43m Automations, Campaigns
Started Sep 09, 2025, 10:15 PM UTC· resolved Sep 09, 2025, 10:58 PM UTC
- identified Sep 09, 2025, 10:15 PM UTC
Engineers have detected an issue causing campaign and automation processing to be delayed by up to 60 minutes. This issue is impacting accounts in the US data center.
- monitoring Sep 09, 2025, 10:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 09, 2025, 10:58 PM UTC
The issue has been addressed and there should be no further delays in automations and/or email campaign sending.
Major September 5, 2025 ActiveCampaign platform unavailable for some US Accounts 1h 35m Platform Availability
Started Sep 05, 2025, 04:21 PM UTC· resolved Sep 05, 2025, 05:56 PM UTC
- identified Sep 05, 2025, 04:21 PM UTC
Engineers have detected delays or unavailability with access to the ActiveCampaign platform. Engineers are actively investigating the issue and working to restore normal service levels as soon as possible. This issue is impacting multiple services and features, which may result in slower response times or errors.
- monitoring Sep 05, 2025, 05:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 05, 2025, 05:56 PM UTC
Our monitoring shows all systems operating normally. The issue has been fully resolved.
Minor September 4, 2025 Engineers have identified an issue causing delays in email sending, automations and other background tasks. 1h 20m Automations, Campaigns
Started Sep 04, 2025, 12:28 AM UTC· resolved Sep 04, 2025, 01:49 AM UTC
- investigating Sep 04, 2025, 12:28 AM UTC
We are currently investigating this issue.
- investigating Sep 04, 2025, 12:35 AM UTC
We are continuing to investigate this issue.
- identified Sep 04, 2025, 01:03 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 04, 2025, 01:25 AM UTC
A fix has been implemented and we are monitoring the results
- resolved Sep 04, 2025, 01:49 AM UTC
This incident has been resolved
Major August 12, 2025 Engineers have identified an issue affecting syncing connected emails. 15m CRM, Webhooks
Started Aug 12, 2025, 09:29 AM UTC· resolved Aug 12, 2025, 09:45 AM UTC
- investigating Aug 12, 2025, 09:29 AM UTC
Engineers have identified and are working to resolve an issue causing platform syncing issues to connected emails.
- investigating Aug 12, 2025, 09:30 AM UTC
We are continuing to investigate this issue.
- identified Aug 12, 2025, 09:32 AM UTC
Engineering has identified the issue and are working towards a resolution.
- monitoring Aug 12, 2025, 09:37 AM UTC
Engineers have resolved the issue and are now monitoring the impacted service
- monitoring Aug 12, 2025, 09:38 AM UTC
We are continuing to monitor for any further issues.
- resolved Aug 12, 2025, 09:45 AM UTC
Engineers have resolved the issue and service to connected emails has been restored.
Minor August 4, 2025 WhatsApp Delivery Delay 2h 19m WhatsApp
Started Aug 04, 2025, 08:30 PM UTC· resolved Aug 04, 2025, 10:49 PM UTC
- investigating Aug 04, 2025, 08:30 PM UTC
Engineers are currently investigating a partial delay in sending/receiving WhatsApp messages from our system.
- resolved Aug 04, 2025, 10:49 PM UTC
This incident has been resolved.
Notice July 23, 2025 Unable to Login with MFA 54m
Started Jul 23, 2025, 05:55 PM UTC· resolved Jul 23, 2025, 06:50 PM UTC
- identified Jul 23, 2025, 05:55 PM UTC
Engineers are engaged and we have identified the issue.
- identified Jul 23, 2025, 06:18 PM UTC
we are continuing to work on a fix for the identified issue
- resolved Jul 23, 2025, 06:50 PM UTC
the fix is deployed and this is now resolved.
Critical July 17, 2025 ActiveCampaign platform unavailable for Accounts 1h 31m Platform Availability, Platform Availability, Platform Availability
Started Jul 17, 2025, 06:28 PM UTC· resolved Jul 17, 2025, 08:00 PM UTC
- monitoring Jul 17, 2025, 06:28 PM UTC
Engineers detected unavailability with access to the ActiveCampaign platform. This issue has been resolved and engineers are monitoring the system. This outage impacted multiple services and features, which may have resulted in slower response times or errors.
- resolved Jul 17, 2025, 08:00 PM UTC
All services are working as expected.
Major July 16, 2025 Several Features Degraded 24m SMS, Integrations
Started Jul 16, 2025, 06:09 PM UTC· resolved Jul 16, 2025, 06:33 PM UTC
- investigating Jul 16, 2025, 06:09 PM UTC
Engineers are investigating issues with SMS and WhatsApp sending as well as the Active Intelligence feature for US customers.
- identified Jul 16, 2025, 06:30 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 16, 2025, 06:33 PM UTC
This incident has been resolved.
Notice July 9, 2025 Delays in Campaign Sending, imports, exports, bulk edits 1h 33m Automations, Campaigns
Started Jul 09, 2025, 05:23 PM UTC· resolved Jul 09, 2025, 06:57 PM UTC
- investigating Jul 09, 2025, 05:23 PM UTC
Engineers have identified an issue impacting campaign sending, imports, exports, bulk edits. These actions could be delayed. Engineers are actively working on the issue.
- identified Jul 09, 2025, 05:25 PM UTC
Engineers are actively working on the issue.
- identified Jul 09, 2025, 06:47 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 09, 2025, 06:57 PM UTC
The delays campaign sending, imports, exports, bulk edits has been resolved.
Major June 19, 2025 ActiveCampaign platform unavailable for some Accounts 2h 2m API Availability, Platform Availability
Started Jun 19, 2025, 10:01 AM UTC· resolved Jun 19, 2025, 12:03 PM UTC
- identified Jun 19, 2025, 10:01 AM UTC
Engineers have detected delays or unavailability with access to the ActiveCampaign platform. Engineers are actively investigating the issue and working to restore normal service levels as soon as possible. This outage is impacting multiple services and features, which may result in slower response times or errors.
- identified Jun 19, 2025, 10:14 AM UTC
Engineers are aware of and actively resolving intermittent errors on the platform and associated APIs. A path towards resolution has been identified and a fix is in progress.
- monitoring Jun 19, 2025, 10:52 AM UTC
The fix has been implemented and the platform has stabilized. The engineering team will be monitoring closely to ensure enduring resolution.
- resolved Jun 19, 2025, 12:03 PM UTC
Monitoring has shown that the implemented fix has sustained mitigation of the issue. Incident is now resolved.
Major May 22, 2025 Campaign Sending Issues 4h 50m Campaigns, Campaigns, Campaigns
Started May 22, 2025, 12:35 AM UTC· resolved May 22, 2025, 05:25 AM UTC
- investigating May 22, 2025, 12:35 AM UTC
Engineers are investigating reported issues with campaign sending.
- investigating May 22, 2025, 01:15 AM UTC
Engineers are also investigating issues with imports and exports and are continue to investigate the issue.
- investigating May 22, 2025, 01:27 AM UTC
We are continuing to investigate this issue.
- identified May 22, 2025, 02:58 AM UTC
Engineers have identified the issue and are working to resolve the issue.
- monitoring May 22, 2025, 03:53 AM UTC
Engineers have implemented a fix for the delays affecting campaigns, imports, and exports. Engineers are actively monitoring as systems recover and workloads normalize.
- resolved May 22, 2025, 05:25 AM UTC
This incident is resolved.