Zip Outage History

Zip had 13 outages in the last 2 years totaling 95h 12m of downtime — averaging 0.5 incidents per month.

There were 13 Zip outages since June 18, 2024 totaling 95h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.ziphq.com

Minor April 30, 2026

Zip Platform Experiencing Degraded Performance

Detected by Pingoru: Apr 30, 2026, 09:11 PM UTC
Resolved: Apr 30, 2026, 09:51 PM UTC
Duration: 40m

Affected: Zip Web AppZip DashboardZip Public APIsZip Procure-to-PayZip Webhook EventsZip IntakeZip PaymentsZip RequestsZip IntegrationsZip Vendor CardsZip NotificationsZip Vendor PortalZip Data Export

Timeline · 3 updates

investigating Apr 30, 2026, 09:11 PM UTC

Zip is experiencing some issues with performance across the product resulting in slow page loads. You may experience performance issues during this time. The team is currently investigating for a root cause.
monitoring Apr 30, 2026, 09:22 PM UTC

The team has deployed a fix and is currently monitoring the status of the platform.
resolved Apr 30, 2026, 09:51 PM UTC

The Zip team has fully resolved this incident. Thank you for your patience as we got to the bottom of the issue. If you are continuing to experience any performance issues, please reach out to [email protected] for further assistance.

Read the full incident report →

Major March 10, 2026

Zip Global Search Indexing Degredation

Detected by Pingoru: Mar 10, 2026, 04:29 PM UTC
Resolved: Mar 10, 2026, 06:01 PM UTC
Duration: 1h 31m

Timeline · 2 updates

investigating Mar 10, 2026, 04:29 PM UTC

Engineering is currently investigating an issue with the Global Search indexing, where some results may not appear. Aiming to restore global search feature as soon as possible. In the meantime, please use Request Search directly when searching for requests. We will post here as soon as we have any updates. Thank you, Zip Support
resolved Mar 10, 2026, 06:01 PM UTC

Update: The issue impacting Global Search indexing has now been resolved. Global Search results should be returning as expected. If you continue to experience any issues or notice missing results, please submit a Support ticket so our team can investigate further. Thank you for your patience while we worked through this, Zip Support

Read the full incident report →

Critical February 12, 2026

Zip Platform instability caused by AWS EC2 errors

Detected by Pingoru: Feb 12, 2026, 09:50 PM UTC
Resolved: Feb 12, 2026, 09:59 PM UTC
Duration: 8m

Timeline · 3 updates

investigating Feb 12, 2026, 09:50 PM UTC

Zip is experiencing an issue which is preventing access to the platform. The team is currently investigating for a root cause.
monitoring Feb 12, 2026, 09:57 PM UTC

The team has deployed a fix and is currently monitoring the status of the platform.
resolved Feb 12, 2026, 09:59 PM UTC

The Zip team has fully resolved this incident. Thank you for your patience as we got to the bottom of the issue. If you are still experiencing any issues please reach out to [email protected] for further assistance.

Read the full incident report →

Critical November 18, 2025

Cloudflare outage - Ziphq.com not accessible

Detected by Pingoru: Nov 18, 2025, 12:14 PM UTC
Resolved: Nov 18, 2025, 04:17 PM UTC
Duration: 4h 3m

Affected: Zip Web AppZip Vendor Portal

Timeline · 3 updates

identified Nov 18, 2025, 12:14 PM UTC

Cloudflare is currently experiencing an outage that is also affecting Zip's infrastructure. - https://www.cloudflarestatus.com/ Our engineering team is aware of this and is working closely with Cloudflare to restore functionality as soon as possible. Responses to customer inquiries are not affected, and customers can still reach us via email at [email protected]
monitoring Nov 18, 2025, 02:51 PM UTC

Cloudflare has identified the root cause, and the incident should now be resolved. https://www.cloudflarestatus.com We’re closely monitoring everything on our side to make sure Zip remains stable.
resolved Nov 18, 2025, 04:17 PM UTC

I’m happy to share that the Cloudflare outage has now been resolved. We’ve tested our infrastructure extensively, and everything appears to be back to normal. Our engineering team will continue to monitor and please do submit a support request if you see any unexpected behavior. Thank you!

Read the full incident report →

Minor October 20, 2025

AWS Outage Causing Partial Zip Service Degradation

Detected by Pingoru: Oct 20, 2025, 11:40 PM UTC
Resolved: Oct 20, 2025, 11:40 PM UTC
Duration: —

Timeline · 2 updates

investigating Oct 20, 2025, 03:53 PM UTC

AWS experienced an outage that temporarily increased response times across some regions. Zip’s core systems, workflows, and integrations remained unaffected. At peak, we observed up to a 15% increase in page latency, which has since returned to normal.
resolved Oct 20, 2025, 11:40 PM UTC

The earlier AWS-related latency issue has been fully mitigated. Zip has been operating normally throughout, with all core capabilities fully available.

Read the full incident report →

Major August 19, 2025

Zip Performance Issue

Detected by Pingoru: Aug 19, 2025, 06:49 PM UTC
Resolved: Aug 19, 2025, 07:00 PM UTC
Duration: 11m

Timeline · 4 updates

investigating Aug 19, 2025, 06:49 PM UTC

Zip is currently experiencing degraded performance across the product. You may experience issues accessing Zip at this time. The team is currently investigating for a root cause.
identified Aug 19, 2025, 06:56 PM UTC

The Zip team has identified the infrastructure issue and is currently in the process of mitigating the issue.
monitoring Aug 19, 2025, 06:58 PM UTC

The team has deployed a fix and is currently monitoring the status of the platform.
resolved Aug 19, 2025, 07:00 PM UTC

The Zip team has fully resolved this incident. Thank you for your patience as we got to the bottom of the issue. If you are still experiencing any issues with Zip, please reach out to [email protected] for further assistance.

Read the full incident report →

Minor May 27, 2025

Zip Front End Inconsistencies

Detected by Pingoru: May 27, 2025, 02:13 PM UTC
Resolved: May 27, 2025, 04:59 PM UTC
Duration: 2h 46m

Affected: Zip Web AppZip DashboardZip IntakeZip Requests

Timeline · 3 updates

investigating May 27, 2025, 02:13 PM UTC

We're aware of an outage with one of our third-party systems that is causing several front-end issues, including viewing the left-hand navigation panel and document loading on the request details page for a number of customers. No back-end outages or data issues should be occurring. Our engineering team is in contact with our third-party systems to rectify this ASAP.
monitoring May 27, 2025, 03:00 PM UTC

Our third-party provider has identified the root cause of the issue and has implemented a fix. We're currently monitoring the situation, and we're seeing clear signs of recovery. We'll provide an update as soon as the fix is confirmed and all instances are fully back to normal.
resolved May 27, 2025, 04:59 PM UTC

Our third-party provider has resolved the issue. Thank you for your patience during this resolution. If you are still experiencing any issues, please reach out to [email protected].

Read the full incident report →

Minor April 10, 2025

Global Search Not Providing Results For Some Data Types

Detected by Pingoru: Apr 10, 2025, 06:44 PM UTC
Resolved: Apr 11, 2025, 03:17 AM UTC
Duration: 8h 32m

Affected: Zip Dashboard

Timeline · 5 updates

identified Apr 10, 2025, 06:44 PM UTC

The Zip Global Search bar is not providing results for some data types like Requests. The team's identified the root cause and are working on mitigating the issue now.
identified Apr 10, 2025, 09:20 PM UTC

The team is continuing to work on mitigating the issue.
identified Apr 10, 2025, 11:31 PM UTC

We are continuing mitigation work to resolve the issue.
monitoring Apr 11, 2025, 02:54 AM UTC

A fix has been implemented and the team is monitoring the results.
resolved Apr 11, 2025, 03:17 AM UTC

This incident has been resolved and global search is fully restored. If you continue to experience any issues, please reach out to [email protected] for further assistance.

Read the full incident report →

Critical February 3, 2025

Zip experiencing 404 & 1016 errors

Detected by Pingoru: Feb 03, 2025, 10:23 PM UTC
Resolved: Feb 03, 2025, 11:14 PM UTC
Duration: 51m

Affected: Zip Web AppZip DashboardZip Public APIsZip Webhook EventsZip RequestsZip Vendor Portal

Timeline · 4 updates

investigating Feb 03, 2025, 10:28 PM UTC

An incident has been identified by our team resulting in 404 errors when accessing the platform. The team is looking into a fix now.
identified Feb 03, 2025, 10:38 PM UTC

The team has uncovered the root cause of the service outage and is currently implementing a fix.
monitoring Feb 03, 2025, 11:08 PM UTC

The team has deployed a fix and is currently monitoring the status of the platform.
resolved Feb 03, 2025, 11:14 PM UTC

The Zip team has fully resolved this incident. Thank you for your patience as we got to the bottom of the issue.

Read the full incident report →

Major January 24, 2025

Zip Dashboards and Search Not Functional

Detected by Pingoru: Jan 24, 2025, 01:17 AM UTC
Resolved: Jan 24, 2025, 02:03 AM UTC
Duration: 45m

Affected: Zip Web AppZip DashboardZip Requests

Timeline · 4 updates

investigating Jan 24, 2025, 01:17 AM UTC

Zip is experiencing some issues with search functionality across the product. The team is currently investigating for a root cause.
identified Jan 24, 2025, 01:22 AM UTC

The team has uncovered the root cause of the search degradation and are currently implementing a fix.
monitoring Jan 24, 2025, 01:41 AM UTC

The team has deployed a fix and is currently monitoring the status of the platform.
resolved Jan 24, 2025, 02:03 AM UTC

The Zip team has fully resolved this incident. Thank you for your patience as we got to the bottom of the issue.

Read the full incident report →

Minor September 27, 2024

Search Module and Filters Returning Out of Date Results

Detected by Pingoru: Sep 27, 2024, 06:00 PM UTC
Resolved: Sep 30, 2024, 06:30 PM UTC
Duration: 3d

Affected: Zip Dashboard

Timeline · 3 updates

investigating Sep 27, 2024, 06:00 PM UTC

Our team has been made aware that some of the dashboards in Zip may not be returning results for newly created objects. Filters applied to dashboards may similarly return out-of-date results This primarily affects New Requests, New Vendors, and Bills. We are currently actively working on a fix and mitigation efforts, but in the meantime, If you observe any of the above, please reach out to [email protected] or the team via in-app chat, and the team will be able to refresh the affected item.
investigating Sep 27, 2024, 06:01 PM UTC

We are continuing to investigate this issue.
resolved Sep 30, 2024, 06:30 PM UTC

As of 2024-09-28 11:53 PT, this issue should have been fully mitigated and resolved.

Read the full incident report →

Notice June 20, 2024

Cloudflare Connectivity Issues Potentially Impacting Zip Performance

Detected by Pingoru: Jun 20, 2024, 07:48 PM UTC
Resolved: Jun 20, 2024, 09:48 PM UTC
Duration: 2h

Affected: Zip Web AppZip DashboardZip RequestsZip Vendor Portal

Timeline · 3 updates

monitoring Jun 20, 2024, 07:48 PM UTC

Cloudflare is experiencing intermittent connectivity issues in Eastern US and Western Europe which may result in 502 server errors for Zip users in these regions. Currently, their status page - https://www.cloudflarestatus.com/ indicates that they are investigating this problem. We are monitoring their status actively and will provide periodic updates.
monitoring Jun 20, 2024, 07:54 PM UTC

Cloudflare is experiencing intermittent connectivity issues in Eastern US and Western Europe which may result in 502 server errors for Zip users in these regions. Currently, their status page - https://www.cloudflarestatus.com/ indicates that they have identified the problem and are working on a fix. We are monitoring their status actively and will provide periodic updates.
resolved Jun 20, 2024, 09:48 PM UTC

Cloudflare indicated the problem is resolved on their status page. If you are still experiencing any issues please reach out to the Zip Support team at [email protected].

Read the full incident report →

Minor June 18, 2024

Latency across Zip Web App

Detected by Pingoru: Jun 18, 2024, 08:57 PM UTC
Resolved: Jun 18, 2024, 10:08 PM UTC
Duration: 1h 11m

Affected: Zip Web AppZip DashboardZip RequestsZip Vendor Portal

Timeline · 3 updates

identified Jun 18, 2024, 08:57 PM UTC

The Zip team has identified an issue on the platform that could lead to potential latency and degraded performance. The team is currently employing a fix. Please contact the support team via chat or [email protected] if you have any questions.
monitoring Jun 18, 2024, 09:54 PM UTC

The Zip team has implemented a fix and we are currently monitoring the status of the platform.
resolved Jun 18, 2024, 10:08 PM UTC

The incident has been resolved by our team. Please reach out to [email protected] if you are still experiencing any issues.

Read the full incident report →