Zip incident

Zip Performance Issue

Major Resolved View vendor source →

Zip experienced a major incident on August 19, 2025 affecting Zip Web App and Zip Dashboard and 1 more component, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2025, 06:49 PM UTC
Resolved
Aug 19, 2025, 07:00 PM UTC
Duration
11m
Detected by Pingoru
Aug 19, 2025, 06:49 PM UTC

Affected components

Zip Web AppZip DashboardZip Public APIsZip Procure-to-PayZip Webhook EventsZip IntakeZip PaymentsZip RequestsZip IntegrationsZip Vendor Cards

Update timeline

  1. investigating Aug 19, 2025, 06:49 PM UTC

    Zip is currently experiencing degraded performance across the product. You may experience issues accessing Zip at this time. The team is currently investigating for a root cause.

  2. identified Aug 19, 2025, 06:56 PM UTC

    The Zip team has identified the infrastructure issue and is currently in the process of mitigating the issue.

  3. monitoring Aug 19, 2025, 06:58 PM UTC

    The team has deployed a fix and is currently monitoring the status of the platform.

  4. resolved Aug 19, 2025, 07:00 PM UTC

    The Zip team has fully resolved this incident. Thank you for your patience as we got to the bottom of the issue. If you are still experiencing any issues with Zip, please reach out to [email protected] for further assistance.