Zip experienced a major incident on March 10, 2026, lasting 1h 31m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 10, 2026, 04:29 PM UTC
Engineering is currently investigating an issue with the Global Search indexing, where some results may not appear. Aiming to restore global search feature as soon as possible. In the meantime, please use Request Search directly when searching for requests. We will post here as soon as we have any updates. Thank you, Zip Support
- resolved Mar 10, 2026, 06:01 PM UTC
Update: The issue impacting Global Search indexing has now been resolved. Global Search results should be returning as expected. If you continue to experience any issues or notice missing results, please submit a Support ticket so our team can investigate further. Thank you for your patience while we worked through this, Zip Support