Zip incident

Zip experiencing 404 & 1016 errors

Critical Resolved View vendor source →

Zip experienced a critical incident on February 3, 2025 affecting Zip Web App and Zip Dashboard and 1 more component, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Feb 03, 2025, 10:23 PM UTC
Resolved
Feb 03, 2025, 11:14 PM UTC
Duration
51m
Detected by Pingoru
Feb 03, 2025, 10:23 PM UTC

Affected components

Zip Web AppZip DashboardZip Public APIsZip Webhook EventsZip RequestsZip Vendor Portal

Update timeline

  1. investigating Feb 03, 2025, 10:28 PM UTC

    An incident has been identified by our team resulting in 404 errors when accessing the platform. The team is looking into a fix now.

  2. identified Feb 03, 2025, 10:38 PM UTC

    The team has uncovered the root cause of the service outage and is currently implementing a fix.

  3. monitoring Feb 03, 2025, 11:08 PM UTC

    The team has deployed a fix and is currently monitoring the status of the platform.

  4. resolved Feb 03, 2025, 11:14 PM UTC

    The Zip team has fully resolved this incident. Thank you for your patience as we got to the bottom of the issue.