Zip experienced a major incident on January 24, 2025 affecting Zip Web App and Zip Dashboard and 1 more component, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
Zip Web AppZip DashboardZip Requests
Update timeline
- investigating Jan 24, 2025, 01:17 AM UTC
Zip is experiencing some issues with search functionality across the product. The team is currently investigating for a root cause.
- identified Jan 24, 2025, 01:22 AM UTC
The team has uncovered the root cause of the search degradation and are currently implementing a fix.
- monitoring Jan 24, 2025, 01:41 AM UTC
The team has deployed a fix and is currently monitoring the status of the platform.
- resolved Jan 24, 2025, 02:03 AM UTC
The Zip team has fully resolved this incident. Thank you for your patience as we got to the bottom of the issue.