Zip incident

Zip Platform instability caused by AWS EC2 errors

Critical Resolved View vendor source →

Zip experienced a critical incident on February 12, 2026 affecting Zip Web App and Zip Dashboard and 1 more component, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Feb 12, 2026, 09:50 PM UTC
Resolved
Feb 12, 2026, 09:59 PM UTC
Duration
8m
Detected by Pingoru
Feb 12, 2026, 09:50 PM UTC

Affected components

Zip Web AppZip DashboardZip Public APIsZip Procure-to-PayZip Webhook EventsZip IntakeZip PaymentsZip RequestsZip IntegrationsZip Vendor Cards

Update timeline

  1. investigating Feb 12, 2026, 09:50 PM UTC

    Zip is experiencing an issue which is preventing access to the platform. The team is currently investigating for a root cause.

  2. monitoring Feb 12, 2026, 09:57 PM UTC

    The team has deployed a fix and is currently monitoring the status of the platform.

  3. resolved Feb 12, 2026, 09:59 PM UTC

    The Zip team has fully resolved this incident. Thank you for your patience as we got to the bottom of the issue. If you are still experiencing any issues please reach out to [email protected] for further assistance.