Zip incident

Zip Platform instability caused by AWS EC2 errors

Critical Resolved View vendor source →
Started
Feb 12, 2026, 09:50 PM UTC
Resolved
Feb 12, 2026, 09:59 PM UTC
Duration
8m
Detected by Pingoru
Feb 12, 2026, 09:50 PM UTC

Affected components

Zip Web AppZip DashboardZip Public APIsZip Procure-to-PayZip Webhook EventsZip IntakeZip PaymentsZip RequestsZip IntegrationsZip Vendor CardsZip NotificationsZip Vendor PortalZip Data Export

Update timeline

  1. investigating Feb 12, 2026, 09:50 PM UTC

    Zip is experiencing an issue which is preventing access to the platform. The team is currently investigating for a root cause.

  2. monitoring Feb 12, 2026, 09:57 PM UTC

    The team has deployed a fix and is currently monitoring the status of the platform.

  3. resolved Feb 12, 2026, 09:59 PM UTC

    The Zip team has fully resolved this incident. Thank you for your patience as we got to the bottom of the issue. If you are still experiencing any issues please reach out to [email protected] for further assistance.

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