Zip incident

Zip Platform Experiencing Degraded Performance

Minor Resolved View vendor source →
Started
Apr 30, 2026, 09:11 PM UTC
Resolved
Apr 30, 2026, 09:51 PM UTC
Duration
40m
Detected by Pingoru
Apr 30, 2026, 09:11 PM UTC

Affected components

Zip Web AppZip DashboardZip Public APIsZip Procure-to-PayZip Webhook EventsZip IntakeZip PaymentsZip RequestsZip IntegrationsZip Vendor CardsZip NotificationsZip Vendor PortalZip Data Export

Update timeline

  1. investigating Apr 30, 2026, 09:11 PM UTC

    Zip is experiencing some issues with performance across the product resulting in slow page loads. You may experience performance issues during this time. The team is currently investigating for a root cause.

  2. monitoring Apr 30, 2026, 09:22 PM UTC

    The team has deployed a fix and is currently monitoring the status of the platform.

  3. resolved Apr 30, 2026, 09:51 PM UTC

    The Zip team has fully resolved this incident. Thank you for your patience as we got to the bottom of the issue. If you are continuing to experience any performance issues, please reach out to [email protected] for further assistance.

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