Zip incident

Latency across Zip Web App

Minor Resolved View vendor source →

Zip experienced a minor incident on June 18, 2024 affecting Zip Web App and Zip Dashboard and 1 more component, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Jun 18, 2024, 08:57 PM UTC
Resolved
Jun 18, 2024, 10:08 PM UTC
Duration
1h 11m
Detected by Pingoru
Jun 18, 2024, 08:57 PM UTC

Affected components

Zip Web AppZip DashboardZip RequestsZip Vendor Portal

Update timeline

  1. identified Jun 18, 2024, 08:57 PM UTC

    The Zip team has identified an issue on the platform that could lead to potential latency and degraded performance. The team is currently employing a fix. Please contact the support team via chat or [email protected] if you have any questions.

  2. monitoring Jun 18, 2024, 09:54 PM UTC

    The Zip team has implemented a fix and we are currently monitoring the status of the platform.

  3. resolved Jun 18, 2024, 10:08 PM UTC

    The incident has been resolved by our team. Please reach out to [email protected] if you are still experiencing any issues.