Zip experienced a minor incident on October 20, 2025 affecting Zip Web App and Zip Dashboard and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Zip Web AppZip DashboardZip Public APIsZip Procure-to-PayZip Webhook EventsZip IntakeZip PaymentsZip RequestsZip IntegrationsZip Vendor Cards
Update timeline
- investigating Oct 20, 2025, 03:53 PM UTC
AWS experienced an outage that temporarily increased response times across some regions. Zip’s core systems, workflows, and integrations remained unaffected. At peak, we observed up to a 15% increase in page latency, which has since returned to normal.
- resolved Oct 20, 2025, 11:40 PM UTC
The earlier AWS-related latency issue has been fully mitigated. Zip has been operating normally throughout, with all core capabilities fully available.