Zip experienced a critical incident on November 18, 2025 affecting Zip Web App and Zip Vendor Portal, lasting 4h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 18, 2025, 12:14 PM UTC
Cloudflare is currently experiencing an outage that is also affecting Zip's infrastructure. - https://www.cloudflarestatus.com/ Our engineering team is aware of this and is working closely with Cloudflare to restore functionality as soon as possible. Responses to customer inquiries are not affected, and customers can still reach us via email at [email protected]
- monitoring Nov 18, 2025, 02:51 PM UTC
Cloudflare has identified the root cause, and the incident should now be resolved. https://www.cloudflarestatus.com We’re closely monitoring everything on our side to make sure Zip remains stable.
- resolved Nov 18, 2025, 04:17 PM UTC
I’m happy to share that the Cloudflare outage has now been resolved. We’ve tested our infrastructure extensively, and everything appears to be back to normal. Our engineering team will continue to monitor and please do submit a support request if you see any unexpected behavior. Thank you!