Yousign Outage History

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Yousign had 40 outages in the last 2 years totaling 46h 33m of downtime — averaging 1.6 incidents per month.

There were 40 Yousign outages since June 17, 2025 totaling 46h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://yousign.statuspage.io

Minor October 31, 2025

[Production] - V2 + V3 - APP + API - Archiving Provider Outage Identified

Detected by Pingoru
Oct 31, 2025, 11:38 AM UTC
Resolved
Oct 31, 2025, 01:43 PM UTC
Duration
2h 5m
Affected: API V2 - https://api.yousign.comAPP V3 - https://yousign.appAPP V2 - https://webapp.yousign.comAPI V3 - https://api.yousign.app
Timeline · 2 updates
  1. investigating Oct 31, 2025, 11:38 AM UTC

    Our provider for the long term archiving service is currenty facing a partial outage. Impact: downloading archives may lead to unexpected errors or long delays. Please be reassured that no data is lost. Thank you for your understanding. For any questions or assistance, please contact us at [email protected].

  2. resolved Oct 31, 2025, 01:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 22, 2025

[V3] QES Delays - external provider incident

Detected by Pingoru
Oct 22, 2025, 08:14 AM UTC
Resolved
Oct 22, 2025, 12:04 PM UTC
Duration
3h 49m
Affected: APP V3 - https://yousign.appAPI V3 - https://api.yousign.app
Timeline · 2 updates
  1. monitoring Oct 22, 2025, 08:14 AM UTC

    One of our providers for the QES (Qualified Electronic Signature) ID verification has experienced a transient and intermittent outage between 09:46 CEST and 10:06 CEST. As a consequence, some users may have experienced some delay and potential errors for their QES signature flow during this timeframe. We are currently monitoring the provider.

  2. resolved Oct 22, 2025, 12:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 7, 2025

[Production] - V3 - APP + API - signature processing delays

Detected by Pingoru
Oct 07, 2025, 09:10 AM UTC
Resolved
Oct 07, 2025, 10:08 AM UTC
Duration
58m
Affected: APP V3 - https://yousign.appAPI V3 - https://api.yousign.app
Timeline · 3 updates
  1. identified Oct 07, 2025, 09:37 AM UTC

    Simple and advanced signatures ( SES / AES ) have been slowed down during the 11h10 - 11h30 time slot. We are seeing a signature delay of up to 10 minutes Our system capacity has been increased to bring this delay back to normal as soon as possible. We apologize for any inconvenience. If you have urgent questions, please contact our support team by sending an email to [email protected]

  2. monitoring Oct 07, 2025, 09:40 AM UTC

    All pending late signatures have been processed. We are actively monitoring the situation.

  3. resolved Oct 07, 2025, 10:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 3, 2025

V3 - Delay on qualified eSignatures (QES)

Detected by Pingoru
Oct 03, 2025, 07:19 AM UTC
Resolved
Oct 03, 2025, 08:12 AM UTC
Duration
52m
Affected: APP V3 - https://yousign.appAPI V3 - https://api.yousign.app
Timeline · 2 updates
  1. investigating Oct 03, 2025, 07:19 AM UTC

    We're currently experiencing delays in the processing of some QES eSignature requests. Signatures are still being properly handled. Wallet creation and signature flow are functionals but signed documents cannot be retrieved yet. All other levels of signature are not affected. We sincerely apologize for the inconvenience. Our teams are fully mobilized to identify the root cause and implement a solution as quickly as possible.

  2. resolved Oct 03, 2025, 08:12 AM UTC

    A fix has been implemented. Pending signatures have been processed. We sincerely apologize for the inconvenience. For any questions or assistance, contact us at [email protected].

Read the full incident report →

Minor September 30, 2025

V3 API delay

Detected by Pingoru
Sep 30, 2025, 01:25 PM UTC
Resolved
Sep 30, 2025, 02:54 PM UTC
Duration
1h 29m
Affected: APP V3 - https://yousign.appAPI V3 - https://api.yousign.app
Timeline · 3 updates
  1. investigating Sep 30, 2025, 01:25 PM UTC

    Some clients may experience delay in signing documents and API requests. Our engineers are working to resolve this as fast as possible. We will update you again shortly here. If you have urgent questions, please contact our support team by sending an email to [email protected].

  2. monitoring Sep 30, 2025, 02:40 PM UTC

    We would like to inform you that a remediation has been implemented following the recent incident. Our technical teams are actively monitoring all services to ensure continued stability and prevent any further impact. We experienced an influx of traffic in parallel with a supplier incident generating a stacking phenomenon leading to our service degradation. We are closely monitoring the situation and taking all necessary measures to ensure a full return to normal operations as quickly as possible.

  3. resolved Sep 30, 2025, 02:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 30, 2025

External provider incident: QES delays

Detected by Pingoru
Sep 30, 2025, 10:31 AM UTC
Resolved
Sep 30, 2025, 10:31 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 30, 2025, 10:47 AM UTC

    Our provider for the QES ID verification has experienced an outage from 12:12pm CEST to 12:31pm CEST. Impact: Delays on QES with PVID identification creation and processing.

Read the full incident report →

Minor September 28, 2025

External provider incident: Archiving slow down

Detected by Pingoru
Sep 28, 2025, 12:00 AM UTC
Resolved
Sep 28, 2025, 07:52 AM UTC
Duration
7h 52m
Affected: API V2 - https://api.yousign.comAPP V2 - https://webapp.yousign.com
Timeline · 2 updates
  1. identified Sep 28, 2025, 05:17 AM UTC

    Our provider for the Long term archiving Service is currently experiencing an outage. Impact: downloading archiving might be unavailable, no data are lost. Thank you for your understanding. For any questions or assistance, contact us at [email protected].

  2. resolved Sep 28, 2025, 09:53 AM UTC

    This incident has been resolved. All data are now synced.

Read the full incident report →

Major September 18, 2025

V3 - Delay

Detected by Pingoru
Sep 18, 2025, 12:00 AM UTC
Resolved
Sep 18, 2025, 01:48 AM UTC
Duration
1h 48m
Affected: APP V3 - https://yousign.appAPI V3 - https://api.yousign.app
Timeline · 3 updates
  1. monitoring Sep 18, 2025, 01:47 AM UTC

    We are currently experiencing delays in processing some eSignature requests. Please note that all signatures are still being properly recorded, and no data has been lost. We will share another update here shortly. If you have urgent questions, please contact our support team by sending an email to [email protected].

  2. monitoring Sep 18, 2025, 01:48 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved Sep 18, 2025, 01:48 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 12, 2025

Connectivity issue on Yousign V3 when using Quad9 DNS

Detected by Pingoru
Sep 12, 2025, 07:00 AM UTC
Resolved
Sep 12, 2025, 02:06 PM UTC
Duration
7h 6m
Affected: APP V3 - https://yousign.appAPI V3 - https://api.yousign.app
Timeline · 3 updates
  1. identified Sep 12, 2025, 10:19 AM UTC

    We have identified that our domain "yousign.app" (including all wildcard URLs such as the application and the API) is being mistakenly flagged by Quad9’s filtered DNS resolvers (9.9.9.9 and 149.112.112.112). As a result, a subset of users relying on these resolvers may experience difficulties accessing Yousign V3. Our teams have already contacted Quad9 to review and restore normal access. Workaround: Impacted users can switch to an alternative DNS provider locally or through their IT department. We will share updates as soon as the situation is resolved. If you have urgent questions, please contact our support team by sending an email to [email protected].

  2. monitoring Sep 12, 2025, 10:56 AM UTC

    The organization Signal-Spam, which manages spam reports, has accepted our request to remove yousign.app from their blocklist. DNS resolvers such as Quad9 that rely on this list will progressively stop blocking our domain. Please note that due to DNS caching, the resolution may not be immediate. Depending on the cache refresh of each resolver, the propagation can take some time before full accessibility is restored. We will continue to monitor the situation and provide confirmation once access is fully restored.

  3. resolved Sep 12, 2025, 02:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 29, 2025

Email Notification Sending Issues

Detected by Pingoru
Aug 29, 2025, 08:45 AM UTC
Resolved
Aug 29, 2025, 04:11 PM UTC
Duration
7h 26m
Affected: Yousign Notification Providers
Timeline · 3 updates
  1. identified Aug 29, 2025, 08:45 AM UTC

    We have identified an issue with our V2 & V3 APP & APIs that temporarily prevented some email delivery from yesterday at 18:30 CEST to today at 9:52. Some emails were not sent properly during this period. Emails sent outside this window are/were correctly delivered. We are fully committed to resolving this situation as quickly as possible and will keep you informed of any developments.

  2. identified Aug 29, 2025, 01:10 PM UTC

    Email delivery has been fully operational again since 9:52 AM this morning. Approximately 13% of emails were impacted by the earlier blockage. Thanks to the resilience of our systems, the majority of messages were successfully delivered without disruption. The affected 13% are currently still pending within Yousign's systems, and our teams are actively working to trigger their replay and delivery by the end of the day. If you suspect that a message hasn't reached one of your recipients, feel free to contact [email protected] — our team can provide further details if needed. We’ll update this communication as soon as we have new information to share.

  3. resolved Aug 29, 2025, 04:11 PM UTC

    Previously delayed invitations-to-sign and invitations-to-approve emails have been successfully resent between 4:50 PM and 4:55 PM. We consider the situation resolved and will keep monitoring to ensure continued stability. We sincerely apologize for the inconvenience and thank you for your understanding.

Read the full incident report →

Minor August 18, 2025

V3 - Delay on QES signatures

Detected by Pingoru
Aug 18, 2025, 01:40 PM UTC
Resolved
Aug 18, 2025, 06:49 PM UTC
Duration
5h 8m
Affected: APP V3 - https://yousign.appAPI V3 - https://api.yousign.app
Timeline · 2 updates
  1. identified Aug 18, 2025, 02:06 PM UTC

    We are currently experiencing delays in processing some QES eSignature requests. Please note that all signatures are still being properly recorded, and no data has been lost. We will share another update here shortly. If you have urgent questions, please contact our support team by sending an email to [email protected].

  2. resolved Aug 18, 2025, 06:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 13, 2025

V2/V3 Signatures delay

Detected by Pingoru
Aug 13, 2025, 08:50 AM UTC
Resolved
Aug 13, 2025, 02:52 PM UTC
Duration
6h 2m
Affected: API V2 - https://api.yousign.comAPP V3 - https://yousign.appAPP V2 - https://webapp.yousign.comAPI V3 - https://api.yousign.app
Timeline · 5 updates
  1. identified Aug 13, 2025, 09:13 AM UTC

    Some clients may experience a delay in signing documents. Our engineers are working to resolve this as fast as possible. We will update you again shortly here. If you have urgent questions, please contact our support team by sending an email to [email protected].

  2. identified Aug 13, 2025, 09:17 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Aug 13, 2025, 09:27 AM UTC

    Issue only remain for AES and QES signature level, SES is working well.

  4. monitoring Aug 13, 2025, 09:52 AM UTC

    The slowdown has been resolved, all QES and AES have been processed. Please note that our engineering teams remain on active surveillance.

  5. resolved Aug 13, 2025, 02:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 4, 2025

V2/ V3 - Signature Delay

Detected by Pingoru
Aug 04, 2025, 03:57 PM UTC
Resolved
Aug 04, 2025, 04:25 PM UTC
Duration
28m
Affected: API V2 - https://api.yousign.comAPP V3 - https://yousign.appAPP V2 - https://webapp.yousign.comAPI V3 - https://api.yousign.app
Timeline · 3 updates
  1. monitoring Aug 04, 2025, 04:16 PM UTC

    Some clients may experience a delay in accessing Yousign V2 and V3 APP and API. Our engineers are working to resolve this as fast as possible. We will update you again shortly here. If you have urgent questions, please contact our support team by sending an email to [email protected].

  2. monitoring Aug 04, 2025, 04:16 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Aug 04, 2025, 04:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 1, 2025

V2+V3 - Outage

Detected by Pingoru
Jul 01, 2025, 09:25 PM UTC
Resolved
Jul 01, 2025, 10:02 PM UTC
Duration
37m
Affected: API V2 - https://api.yousign.comAPP V3 - https://yousign.appAPP V2 - https://webapp.yousign.comAPI V3 - https://api.yousign.app
Timeline · 4 updates
  1. investigating Jul 01, 2025, 09:25 PM UTC

    Our V2 and V3 applications are currently enduring issue signing documents. The issue began at 22:56 CEST. This impacts the following sites: * https://api.yousign.com * https://webapp.yousign.com * https://yousign.app * https://api.yousign.app While no data is being lost, signature are not being processed on document for now. It should resume in the coming minutes. Our teams are mobilized to resolve this incident as quickly as possible. We will update you again shortly here. If you have urgent questions, please contact our support team by sending an email to [email protected].

  2. identified Jul 01, 2025, 09:49 PM UTC

    Issue identified. Signatures are resuming. A small delay in signatures can be observed during the coming minutes.

  3. monitoring Jul 01, 2025, 09:56 PM UTC

    Delay are now resolved.

  4. resolved Jul 01, 2025, 10:02 PM UTC

    All services are back to normal.

Read the full incident report →

Minor June 17, 2025

V3 - Delay on eSignatures

Detected by Pingoru
Jun 17, 2025, 10:24 PM UTC
Resolved
Jun 17, 2025, 11:11 PM UTC
Duration
47m
Affected: APP V3 - https://yousign.appAPI V3 - https://api.yousign.app
Timeline · 5 updates
  1. investigating Jun 17, 2025, 10:24 PM UTC

    We're currently experiencing delays in the processing of some QES eSignature requests and potential errors on signature flow. Signatures are still being properly recorded and no data has been lost. Please note that eSeal operations and other level of signature are not affected. We sincerely apologize for the inconvenience. Our teams are fully mobilized to identify the root cause and implement a solution as quickly as possible.

  2. monitoring Jun 17, 2025, 10:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Jun 17, 2025, 10:57 PM UTC

    We have detected an new issue impacting AES and SES signature level.

  4. monitoring Jun 17, 2025, 11:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 17, 2025, 11:11 PM UTC

    This incident has been resolved.

Read the full incident report →