Yousign incident

V3 - Delay on eSignatures (SES and AES)

Minor Resolved View vendor source →

Yousign experienced a minor incident on December 16, 2025 affecting API V2 - https://api.yousign.com and APP V3 - https://yousign.app and 1 more component, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2025, 02:12 PM UTC
Resolved
Dec 16, 2025, 02:53 PM UTC
Duration
41m
Detected by Pingoru
Dec 16, 2025, 02:12 PM UTC

Affected components

API V2 - https://api.yousign.comAPP V3 - https://yousign.appAPP V2 - https://webapp.yousign.comAPI V3 - https://api.yousign.app

Update timeline

  1. identified Dec 16, 2025, 02:12 PM UTC

    We're currently experiencing delays in the processing of some eSignature requests. QES eSignatures are not impacted. Signature requests are still being properly handled. We sincerely apologize for the inconvenience. Our teams are fully mobilized to identify the root cause and implement a solution as quickly as possible.

  2. resolved Dec 16, 2025, 02:53 PM UTC

    Pending signatures have been processed. We sincerely apologize for the inconvenience. For any questions or assistance, contact us at [email protected].