Yousign Outage History

Yousign is up right now

There were 9 Yousign outages since February 5, 2026 totaling 19h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://yousign.statuspage.io

Minor April 30, 2026

Signature processing delays

Detected by Pingoru
Apr 30, 2026, 07:31 AM UTC
Resolved
Apr 30, 2026, 08:04 AM UTC
Duration
32m
Affected: API V2 - https://api.yousign.comAPP V3 - https://yousign.appAPP V2 - https://webapp.yousign.comAPI V3 - https://api.yousign.app
Timeline · 4 updates
  1. investigating Apr 30, 2026, 07:31 AM UTC

    We are currently experiencing delays in signature processing affecting both our v2 and v3 Products. Users may experience longer than usual processing times when signing documents.Status: We identified the issue at 09:19 AM CEST and our engineering team is actively working on restoring normal service. We are implementing a failover to resolve the situation. We will provide an update within the next 30 minutes. We apologize for the inconvenience.

  2. identified Apr 30, 2026, 07:37 AM UTC

    Our teams have identified the issue, and we are actively working to resolve it. SES signatures have been processed since 9:33 a.m.; we are working to reduce the processing time for AES and QES.

  3. monitoring Apr 30, 2026, 07:43 AM UTC

    Our teams have resolved the issue with the signature processing delay: * Processing of SES-level signatures has been back to normal since 9:33 a.m. * Processing of AES- and QES-level signatures has been back to normal since 9:38 a.m. Everything has been back to normal since 9:40 a.m. We apologize for the inconvenience.

  4. resolved Apr 30, 2026, 08:04 AM UTC

    The incident is fully resolved. The root cause was a network outage on one of the datacenters hosting our electronic signature operations. The recovery time corresponds to the failover process to our secondary datacenter and the automatic patching of the affected components. SES signatures were restored first (9:33 AM), followed by AES and QES signatures (9:38 AM), with full service recovery at 9:40 AM. Our teams are currently investigating the root cause of the network outage. We thank you for your patience.

Read the full incident report →

Minor April 8, 2026

Delay in v3 API webhook notifications

Detected by Pingoru
Apr 08, 2026, 07:07 AM UTC
Resolved
Apr 08, 2026, 08:27 AM UTC
Duration
1h 19m
Affected: APP V3 - https://yousign.appAPI V3 - https://api.yousign.app
Timeline · 5 updates
  1. investigating Apr 08, 2026, 07:07 AM UTC

    Since 8:50 a.m., our webhooks/notifications are running slowly on API; The app and API remain functional and accessible. we are investigating the cause

  2. identified Apr 08, 2026, 07:39 AM UTC

    A fix has just been deployed, and notifications regarding the status of the signatures are currently being sent out. Please note that the signatures were properly signed and accessible; only the API webhooks had not been sent since 8:50 a.m.

  3. identified Apr 08, 2026, 07:53 AM UTC

    FYI - We have reassessed the initial impact. The response time is normal for both the app and the API. Only the webhooks (notifications) for the v3 API were down from 8:50 AM to 9:43 AM. Since 9:43 AM, notifications/webhooks have been sent (though there is still some delay).

  4. monitoring Apr 08, 2026, 07:59 AM UTC

    All notifications/webhooks have been sent, and the service is back to normal.

  5. resolved Apr 08, 2026, 08:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 7, 2026

Performance slowdown on v3 Application and API

Detected by Pingoru
Apr 07, 2026, 08:23 AM UTC
Resolved
Apr 07, 2026, 09:19 AM UTC
Duration
55m
Affected: APP V3 - https://yousign.appAPI V3 - https://api.yousign.app
Timeline · 4 updates
  1. investigating Apr 07, 2026, 08:23 AM UTC

    We are experiencing performance slowdowns on our v3 Application and API since 9:47 AM UTC+2. Application: Slower navigation and page load times API: Increased response times on API requests and delays in webhook delivery Signing delays are not affected by this issue. Our team is actively investigating the root cause. We have increased system capacity to help reduce the impact while we work on a resolution. We will provide updates as we learn more.

  2. identified Apr 07, 2026, 08:28 AM UTC

    As of 10:22 a.m., the situation has returned to normal. We have increased our system's processing capacity while we identify the cause of the slowdown.

  3. monitoring Apr 07, 2026, 08:35 AM UTC

    The incident is now under monitoring; the situation has been stable since 10:22 a.m.

  4. resolved Apr 07, 2026, 09:19 AM UTC

    The issue has been resolved since 10:22 a.m; our teams are investigating the root cause.

Read the full incident report →

Minor April 2, 2026

Degraded performance on API and App

Detected by Pingoru
Apr 02, 2026, 08:07 AM UTC
Resolved
Apr 02, 2026, 08:26 AM UTC
Duration
18m
Affected: APP V3 - https://yousign.appAPI V3 - https://api.yousign.app
Timeline · 2 updates
  1. monitoring Apr 02, 2026, 08:07 AM UTC

    Between 09:36 and 09:47 CEST, we experienced degraded performance affecting access to both our API and application. Some users may have encountered difficulties accessing the platform or experienced slower response times during this period. The situation has been stable since 09:47 CEST. However, we are currently experiencing delays in signature processing as a result of this incident. Our team is actively working to clear the backlog and return to normal processing times. We continue to investigate the root cause of this degradation and will provide an update once our analysis is complete. We apologize for any inconvenience this may have caused.

  2. resolved Apr 02, 2026, 08:26 AM UTC

    Between 09:36 and 09:47 CEST, we experienced degraded performance affecting access to both our API and application. Since 10:20 CEST, all signature processing times have returned to normal and the platform is operating as expected. We are investigating the root cause of this incident. We apologize for any inconvenience this may have caused.

Read the full incident report →

Notice March 3, 2026

Resolved – Document Uploads & Downloads Unavailable

Detected by Pingoru
Mar 03, 2026, 12:33 PM UTC
Resolved
Mar 03, 2026, 12:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 03, 2026, 12:33 PM UTC

    [Resolved] Between 13:11 and 13:23 (CEST), users experienced issues with document manipulation - specifically, uploads and downloads were unavailable from both the Yousign App and API. Our team identified and resolved the issue at 13:23. All document-related operations are now fully restored and functioning normally. We apologize for any disruption this may have caused to your workflows. If you are still experiencing issues, please do not hesitate to contact our support team.

Read the full incident report →

Major February 18, 2026

V3 - Application and API degradation

Detected by Pingoru
Feb 18, 2026, 10:04 AM UTC
Resolved
Feb 18, 2026, 02:42 PM UTC
Duration
4h 38m
Affected: APP V3 - https://yousign.appAPI V3 - https://api.yousign.app
Timeline · 4 updates
  1. investigating Feb 18, 2026, 10:04 AM UTC

    Since 10:49 AM, we have been experiencing instabilities affecting V3 applications, resulting in intermittent errors and latencies. We will keep you informed of any updates and will confirm once the situation is fully resolved.

  2. investigating Feb 18, 2026, 11:01 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 18, 2026, 11:18 AM UTC

    The applications are now fully functional. At this stage, the root cause has not yet been clearly identified. Our teams remain fully mobilized, actively monitoring the platform and continuing the investigation to determine the origin of the incident.

  4. resolved Feb 18, 2026, 02:42 PM UTC

    Resolved – This incident has been resolved. Here is a summary of the event: * Starting at 10:00 AM UTC, we observed degraded performance across our services. The platform remained fully functional, but response times were higher than normal. * From 11:46 AM to 12:12 PM UTC, access to the service was severely degraded, with intermittent availability and reduced performance. * As of 12:12 PM UTC, all services have fully recovered. Access times have returned to normal and no further issues have been observed. We have thoroughly verified that all systems are now operating as expected. We sincerely apologize for any inconvenience this may have caused. Thank you for your patience.

Read the full incident report →

Minor February 12, 2026

V3 - Delay on eSignatures (SES, AES)

Detected by Pingoru
Feb 12, 2026, 09:58 AM UTC
Resolved
Feb 12, 2026, 11:54 AM UTC
Duration
1h 56m
Affected: APP V3 - https://yousign.appAPI V3 - https://api.yousign.app
Timeline · 4 updates
  1. investigating Feb 12, 2026, 09:58 AM UTC

    We're currently experiencing delays in the processing of some eSignature requests sine 10:47 CET. Signature requests are still being properly handled. We sincerely apologize for the inconvenience. Our teams are fully mobilized to identify the root cause and implement a solution as quickly as possible.

  2. investigating Feb 12, 2026, 10:17 AM UTC

    The queued messages are currently being processed, and we should return to normal within a few minutes.

  3. monitoring Feb 12, 2026, 11:53 AM UTC

    Between 10:44 AM and 11:16 AM, all customers experienced service delays. From 11:16 AM to 12:30 PM, the impact was limited to a subset of customers. The incident has been fully resolved and is now closed.

  4. resolved Feb 12, 2026, 11:54 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 11, 2026

V3 - Application and API instabilities

Detected by Pingoru
Feb 11, 2026, 10:38 AM UTC
Resolved
Feb 11, 2026, 05:07 PM UTC
Duration
6h 28m
Affected: APP V3 - https://yousign.appAPI V3 - https://api.yousign.app
Timeline · 3 updates
  1. investigating Feb 11, 2026, 10:38 AM UTC

    Since 11:18 AM (CET), we are experiencing intermittent issues affecting our Application and API. These disruptions are resulting in API errors and application slowdowns. Our engineering teams are actively investigating the root cause and working to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as soon as more information becomes available.

  2. monitoring Feb 11, 2026, 11:02 AM UTC

    Everything is now back to normal.

  3. resolved Feb 11, 2026, 05:07 PM UTC

    This incident has been resolved. An exceptional maintenance will be carried tonight. See https://yousign.statuspage.io/incidents/4k77yv97894b for more details.

Read the full incident report →

Minor February 9, 2026

Delay on eSignatures (SES, AES, QES)

Detected by Pingoru
Feb 09, 2026, 10:27 AM UTC
Resolved
Feb 09, 2026, 02:06 PM UTC
Duration
3h 38m
Affected: API V2 - https://api.yousign.comAPP V3 - https://yousign.appAPP V2 - https://webapp.yousign.comAPI V3 - https://api.yousign.app
Timeline · 3 updates
  1. investigating Feb 09, 2026, 10:27 AM UTC

    We're currently experiencing delays in the processing of some eSignature requests sine 10:55 CET. Signature requests are still being properly handled. We sincerely apologize for the inconvenience. Our teams are fully mobilized to identify the root cause and implement a solution as quickly as possible.

  2. monitoring Feb 09, 2026, 10:45 AM UTC

    Everything is now back to normal.

  3. resolved Feb 09, 2026, 02:06 PM UTC

    This incident has been resolved.

Read the full incident report →

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