Yousign experienced a minor incident on February 12, 2026 affecting APP V3 - https://yousign.app and API V3 - https://api.yousign.app, lasting 1h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 12, 2026, 09:58 AM UTC
We're currently experiencing delays in the processing of some eSignature requests sine 10:47 CET. Signature requests are still being properly handled. We sincerely apologize for the inconvenience. Our teams are fully mobilized to identify the root cause and implement a solution as quickly as possible.
- investigating Feb 12, 2026, 10:17 AM UTC
The queued messages are currently being processed, and we should return to normal within a few minutes.
- monitoring Feb 12, 2026, 11:53 AM UTC
Between 10:44 AM and 11:16 AM, all customers experienced service delays. From 11:16 AM to 12:30 PM, the impact was limited to a subset of customers. The incident has been fully resolved and is now closed.
- resolved Feb 12, 2026, 11:54 AM UTC
This incident has been resolved.