Yousign incident

Incident - Delay in document archiving and audit trails

Minor Resolved View vendor source →

Yousign experienced a minor incident on December 16, 2025 affecting API V2 - https://api.yousign.com and APP V3 - https://yousign.app and 1 more component, lasting 3h 26m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2025, 01:01 PM UTC
Resolved
Dec 16, 2025, 04:28 PM UTC
Duration
3h 26m
Detected by Pingoru
Dec 16, 2025, 01:01 PM UTC

Affected components

API V2 - https://api.yousign.comAPP V3 - https://yousign.appAPP V2 - https://webapp.yousign.comAPI V3 - https://api.yousign.app

Update timeline

  1. identified Dec 16, 2025, 01:01 PM UTC

    Dear users, We are currently experiencing an issue impacting the archiving of documents and audit trails. What happened: The issue started today at 10:15 AM (CET) and is related to our third-party archiving provider, Arkhineo. Arkhineo has informed us that they are performing an operation on their side, which is temporarily affecting their service. Current impact: Documents and audit trails intended for archiving are currently on hold on our side. Attempts to retrieve document archives or audit trails may result in errors during this period. Data integrity: Please note that no archives have been lost. All documents and audit trails are safely retained and will be archived retroactively as soon as Arkhineo's service is fully restored. Next steps: We are closely monitoring the situation with Arkhineo. Once their service is back to normal, the backlog will be processed automatically. We apologize for the inconvenience and will keep you informed if the situation evolves.

  2. identified Dec 16, 2025, 02:54 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Dec 16, 2025, 04:28 PM UTC

    The incident is resolved. Pending archives have been processed. We sincerely apologize for the inconvenience.