Yousign incident

[Production + Sandbox] - V2 & V3 - Service Disruption

Critical Resolved View vendor source →

Yousign experienced a critical incident on November 27, 2025 affecting API V2 - https://api.yousign.com and APP V3 - https://yousign.app and 1 more component, lasting 2h 36m. The incident has been resolved; the full update timeline is below.

Started
Nov 27, 2025, 02:28 AM UTC
Resolved
Nov 27, 2025, 05:04 AM UTC
Duration
2h 36m
Detected by Pingoru
Nov 27, 2025, 02:28 AM UTC

Affected components

API V2 - https://api.yousign.comAPP V3 - https://yousign.appAPP V2 - https://webapp.yousign.comAPI V3 - https://api.yousign.app

Update timeline

  1. investigating Nov 27, 2025, 02:28 AM UTC

    We are currently experiencing 500 errors with our V2 and V3. primarily affecting document upload and download requests.

  2. monitoring Nov 27, 2025, 02:50 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 27, 2025, 05:04 AM UTC

    This incident has been resolved.