Yousign incident

[Production] - V2 + V3 - APP + API - Archiving Provider Outage Identified

Minor Resolved View vendor source →

Yousign experienced a minor incident on October 31, 2025 affecting API V2 - https://api.yousign.com and APP V3 - https://yousign.app and 1 more component, lasting 2h 5m. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2025, 11:38 AM UTC
Resolved
Oct 31, 2025, 01:43 PM UTC
Duration
2h 5m
Detected by Pingoru
Oct 31, 2025, 11:38 AM UTC

Affected components

API V2 - https://api.yousign.comAPP V3 - https://yousign.appAPP V2 - https://webapp.yousign.comAPI V3 - https://api.yousign.app

Update timeline

  1. investigating Oct 31, 2025, 11:38 AM UTC

    Our provider for the long term archiving service is currenty facing a partial outage. Impact: downloading archives may lead to unexpected errors or long delays. Please be reassured that no data is lost. Thank you for your understanding. For any questions or assistance, please contact us at [email protected].

  2. resolved Oct 31, 2025, 01:43 PM UTC

    This incident has been resolved.