Is Yousign down?

Since 14:03 CEST (12:03 UTC), we have been experiencing delays in the processing of simple and advanced electronic seals. All seal requests are successfully accepted by our application and API, and no request has been lost. However, sealed documents are currently made available with a delay. The backlog is already decreasing and processing times are returning to normal. We are closely monitoring the situation and will share an update once the delay is fully absorbed. We apologize for the inconvenience.

Since 14:19 CEST (12:19 UTC), processing times for simple and advanced electronic seals are back to normal, and the backlog has been fully cleared. All sealed documents that were delayed are now available. To absorb the peak in demand that caused these delays, our teams have increased the processing capacity of the system. We are keeping this degradation in monitoring while our technical teams confirm that processing is fully stabilized. We will post a final update once this is confirmed. Thank you for your patience.

This incident is fully resolved. Our teams have confirmed that electronic seal processing is stable and that our processing capacity is aligned with current demand. To summarize, between 14:03 and 14:19 CEST, a peak in demand caused delays in the delivery of documents sealed with simple and advanced electronic seals. All requests were accepted and processed, and no action is required on your side. We have increased our processing capacity to prevent this from happening again. We apologize for the inconvenience and thank you for your patience.

Since 11:20 CEST (09:20 UTC), our third-party identity verification provider has been experiencing an incident affecting its services. The provider is aware of the issue and is actively working on a resolution. Our application and API remain fully available. However, the following features are currently impacted: - Identity verification during Advanced Electronic Signature (AES) flows - Identity document verification through Verify Signers may be unable to complete identity verification steps until the provider’s service is restored. All other signature levels and features are working normally. We are closely monitoring the situation with our provider and will share an update as soon as we have more information, or within the next 60 minutes at the latest. We apologize for the inconvenience.

Our identity verification provider resolved the incident at 11:53 CEST (09:53 UTC). All new identity verification requests for Advanced Electronic Signature (AES) and Verify are now processed successfully. We are currently processing the requests that were pending during the incident, and we expect the situation to be fully resolved within the next few minutes. We will post a final update once all pending requests have been processed. Thank you for your patience.

This incident is fully resolved. Since 12:11 CEST (10:11 UTC), all identity verification services for Advanced Electronic Signature (AES) and Verify are back to normal. All requests that were pending during the incident have been successfully processed. No action is required on your side. To summarize, between 11:20 and 11:53 CEST, our third-party identity verification provider experienced an outage that prevented identity verification steps from completing. Our application and API remained available throughout the incident. We apologize for the inconvenience and thank you for your patience.

Between 11:24 CEST and 11:35 CEST today, the Yousign v3 product experienced degraded performance. During this period: Some requests to the public API returned HTTP 500 errors. The web application behaved inconsistently, including issues displaying PDF documents and downloading audit trails. Service has been operating normally since 11:35 CEST. Our teams are actively investigating to identify the root cause, and we are closely monitoring the platform. If an API call failed during this window, we recommend retrying it. We will share an update as soon as more information is available. We apologize for any inconvenience this may have caused.

Since 14:42 CEST, we are once again experiencing degraded performance on the Yousign v3 product. Users may encounter HTTP 500 errors on the public API, as well as inconsistent behavior in the web application, including issues displaying PDF documents and downloading audit trails. We have confirmed that this degradation originates from one of our infrastructure providers. We are working closely with them to restore normal service, and our teams are continuing their investigation in parallel. We will provide a new update as soon as we have more information.

Since 15:19 CEST, all Yousign v3 services have been operating normally. This degradation was caused by an outage at one of our infrastructure providers. The impact was limited to certain operations on the public API and the web application, between 14:42 and 15:19 CEST, as well as during the earlier occurrence between 11:24 and 11:35 CEST. Our teams are now conducting a detailed analysis to precisely identify which features were affected. We will share additional information if needed. If an operation failed during these periods, we recommend retrying it. We apologize for the inconvenience caused and thank you for your patience.

This incident has been resolved.

Hello, The provider Orange Telecom is experiencing network routing issues. This is why some users connected through the Orange network (including Sosh) may experience slowness or errors on Yousign, mainly when uploading documents, saving changes or signing. Users on other networks are not affected. In the meantime, affected users can try another network, for example a mobile connection from a different operator. We will keep you informed as soon as this issue is resolved. In case of questions you can contact us at : [email protected]

The issue has been identified and a fix is being implemented.

This incident has been resolved. Service has been operating normally since October 2 at 16:41 CEST. Between 14:52 and 16:41 CEST, some users connecting through the Orange network may have experienced slowness or difficulty accessing our services. The cause was a network interconnection issue between Orange and our hosting provider, which has now been fixed. No data was affected and no action is required on your side. We apologize for the inconvenience. All details are available here: https://network.status-ovhcloud.com/incidents/jqxcrgr138b4

We're actually experiencing a slowdown of processing time for Advanced Electronic Signature identity verification and standalone Identity Verification service. We are actively working with our Identity Verification provider to understand the root cause and restore service as soon as possible.

Our identity verification provider has confirmed an issue at their side leading to instabilities. Although some identity verification requests are successful, the majority is either failing (for AES) or stuck in a pending status. We are actively monitoring the situation and communicate directly with our provider to bring the situation back to normal as soon as possible.

Our provider has stabilised their systems and we are now observing a gradual return to the nominal situation. We are still actively monitoring.

This incident has been resolved.