Is Yousign down?

We're actually experiencing a slowdown of processing time for Advanced Electronic Signature identity verification and standalone Identity Verification service. We are actively working with our Identity Verification provider to understand the root cause and restore service as soon as possible.

Our identity verification provider has confirmed an issue at their side leading to instabilities. Although some identity verification requests are successful, the majority is either failing (for AES) or stuck in a pending status. We are actively monitoring the situation and communicate directly with our provider to bring the situation back to normal as soon as possible.

Our provider has stabilised their systems and we are now observing a gradual return to the nominal situation. We are still actively monitoring.

This incident has been resolved.

Some emails sent to Microsoft-hosted addresses (Outlook, Hotmail, Live and Microsoft 365) are arriving late or not at all. We were alerted by customers at 11:30 CEST, and the number of affected messages rose again after midday. Our own delivery tracking shows that every email is still being accepted by our sending providers, so the problem appears to occur after that hand-off. We are investigating with them to confirm the cause. Emails to all other providers are unaffected. No action is required on your side. We will post a new update as soon as we know more, and we are sorry for the disruption this is causing.

Update: This incident is on Microsoft's side, not ours. Our providers have confirmed a global Microsoft incident on inbound mail, which Microsoft has not published on its own status page. Our emails leave our systems and are accepted by our sending providers as usual, then stop at Microsoft. Since this morning, none of our email notifications reach business mailboxes hosted by Microsoft (Microsoft 365 and Exchange Online). Personal addresses such as outlook.com, hotmail.com and live.com are not affected, and neither is any other provider. Nothing we can change on our side will deliver these emails, so we cannot fix this incident or commit to a resolution time. We are tracking the fix with our providers, who are in direct contact with Microsoft. We will tell you whether the emails held since this morning are delivered on recovery or need to be sent again. Next update within the hour.

Microsoft has resolved its incident. Emails to Microsoft business mailboxes are being accepted again, so new notifications go through normally. The emails held up during the incident are still being sent out by our provider, which reports around 40% of them left to deliver. Until that backlog is cleared, recipients may still receive notifications with a delay. Nothing is lost, and you do not need to send anything again. How fast that backlog drains depends on our provider and on the rate Microsoft accepts, and is not something we control any more than the incident itself was. Next update once the backlog is fully delivered.

Resolved. The backlog is fully delivered: every email held up during the incident has now been sent, and delivery to Microsoft business mailboxes has been back to normal since Microsoft closed its incident. What happened: from around 11:30 CEST, a global Microsoft incident on inbound mail stopped our notifications from reaching business mailboxes hosted by Microsoft 365 and Exchange Online. Personal addresses such as outlook.com, hotmail.com and live.com were never affected, and no other email provider was involved. Our systems kept sending normally throughout, and the messages were queued by our provider rather than lost. Once Microsoft restored service, that queue was flushed over the following hours, which is why some notifications arrived late this afternoon and this evening. The cause and the fix were both on Microsoft's side. What we can improve is how quickly we detect a blockage at a single provider and tell you about it, and we are working on that. Thank you for your patience, and sorry for the disruption this caused to your day.

We are currently experiencing a degradation of the Qualified Electronic Signature (QES) service. Since 15:40 (CEST), some QES signature attempts are failing intermittently (during the identification part of the flow). The failures are random: when an error occurs, refreshing the page and retrying usually allows the signature to complete. A similar degradation was also observed earlier today, between 14:50 and 15:05. Signers who already have a wallet are not impacted: their signatures are working normally. Only signers going through the identity verification flow to obtain a new wallet may encounter these errors. We are in contact with our identity provider to resolve the issue and stabilize the service. We will share a new update as soon as we have more information and a clearer view of the impact. We sincerely apologize for the inconvenience and thank you for your patience and understanding.

Quick update on the QES degradation reported earlier today. Since 16:27 (CEST), we have not observed any further errors, and QES signatures are completing normally. We are currently confirming with our identity provider that the root cause has been definitively resolved. We will keep monitoring the service closely and will send a final update once we have this confirmation. Thank you for your patience and understanding.

This incident has been resolved.

Dear users, One of our identity verification providers is currently facing technical difficulties. As a consequence, the following flows are impacted across our products: Advanced Electronic Signature: APP v3 signers might encounter long identification processing times, and a minor fraction of signers might also encounter errors when trying to perform an identification Verify Identity Verification: all API identity verification requests are rightly recorded and pending at our side and will be processed once the provider comes back online We are actively working with the provided to provide a swift recovery of our services, and will keep you updated along the process. We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our service. For any questions or assistance, contact us at [email protected].

Our provider has restored their services and we are now closely monitoring the situation as we process the backlog of pending verifications: Advanced Electronic Signature: signers who attempted to perform identity verifications during the provider outage might still encounter errors in their sign flow. We are actively working towards normalising their situation. Other signers starting the flow now should not encounter any error anymore Verify Identity Verification: all requests should now be successfully processed according to standard processing times (a few seconds per request) We are monitoring and will keep you updated.

We confirm that the identification services are now fully back online, with some latency due to verification backlogs. This latency is improving gradually and we are continuing to monitor it. Advanced Electronic Signature signers who attempted to identify during the provider outage window should now retry their identification process successfully. The failed identification attempt made during the outage will not be accounted for in the billing / consumption data.

As our provider is scaling their operations to absorb the backlog of verifications, the Verify Identity Verification services are still impacted by a significant latency. We are closely working with the provider to ensure smooth restoration of services. Advanced Electronic Signature is not impacted.

We continue to observe latency on Identity Verification services. Our identity verification provider has fully mobilised their teams to absorb the backlog of pending verifications during the end-of-day and night period. As the volume of incoming requests gradually decreases, we expect their system to return to standard processing times overnight. No data will be lost: all identity verification requests submitted during this period are safely recorded on our side and will be processed, no action is required from you, and no request needs to be resubmitted. Advanced Electronic Signature is not impacted at this stage. We are continuously monitoring the situation and will provide a further update should anything change. Next update expected tomorrow morning, or earlier if the situation evolves. We apologize for the inconvenience. For any question, contact us at [email protected].

Our provider has identified the root cause of their system instabilities, linked to their orchestrator layer for verification services. They have fully stabilised their systems during the night, meaning Identity Verification processing times are now back to their standard duration of a few seconds. We are now gradually working through the backlog of pending verifications and expect them all to be processed during the morning hours. We are continuing to monitor the situation.

After consuming a significant share of pending verifications, our provider is again facing instabilities. Advanced Electronic Signature (AES) and Verify Identity Verification services are in a pending state as a consequence: AES signers are facing identification slowdowns or errors Identity Verification requests are pending and will be processed once our provider is up again We are monitoring the situation and will keep you updated.

We have held an in-depth exchange with our provider, which enabled us to locate the exact root cause of their scaling issue with a path to resolution identified. Advanced Electronic Signature is fully operational. Identify Verification is now also operational, while we still process the backlog of pending verifications in the coming hours.

All Identity Verification services are now fully operational, and we have implemented additional measures to enhance service stability based on insights on our provider infrastructure. We are now closing this incident, and sincerely apologise for any inconvenience caused.

Since 17:11 (CEST), we have been observing a degradation of our services, which may result in slowness or intermittent errors when using Product v2 and v3. Our technical teams are engaged and are currently assessing the precise scope and extent of the impact. An update will be published as soon as more information is available. Thank you for your patience.

Since 17:11 (CEST), we have been observing a degradation of our services affecting Advanced (AES) and Qualified (QES) electronic signatures. Current impact: Advanced electronic signature (AES): signers can complete the signing flow, but signature finalisation is delayed. Documents will be finalised once the service is restored. Qualified electronic signature (QES): the signing flow is currently unavailable, and signers are unable to complete their signature. All other operations on the platform, including Simple electronic signature (SES), are operating normally. Our technical teams are actively working on a resolution. An update will be published as soon as more information is available. Thank you for your patience.

As of 17:53 (CEST), the situation is stabilised. Both Advanced (AES) and Qualified (QES) signature flows are functional again, and signers are able to complete their signatures normally. We are currently processing the remaining signatures that were pending during the incident. This backlog should be fully cleared within the next few minutes. All other operations on the platform remain unaffected. We will continue to monitor the situation closely and will confirm full resolution shortly. Thank you for your patience.

As of 18:05 (CEST), this incident is resolved. All pending Advanced (AES) signatures have been processed, and the signature delay has been fully cleared. Both Advanced (AES) and Qualified (QES) signature flows are operating normally, along with all other operations on the platform. We apologise for the inconvenience caused and thank you for your patience.