Is Yousign down?

We're currently experiencing delays on Qualified eSignature (QES). These delays originate from one of our identity verification providers, which is currently experiencing elevated response times. As a result, identity verification and QES signature completion may take longer than usual. All other levels of signature (SES, AES) are not affected. We sincerely apologize for the inconvenience. Our teams are fully mobilized to monitor the situation and restore normal service as quickly as possible. We will provide updates here as soon as possible.

We are continuing to monitor for any further issues.

This incident has been resolved.

We're currently experiencing delays in the processing of some QES eSignature requests. Signatures are still being properly handled. Wallet creation and signature flow are functionals but signed documents cannot be retrieved yet. All other levels of signature are not affected. We sincerely apologize for the inconvenience. Our teams are fully mobilized to identify the root cause and implement a solution as quickly as possible.

One of our providers is experiencing an outage. We apologize for the inconvenience and will provide updates as soon as possible.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Some customers may be experiencing an issue with our service. Our engineers are working to identify and resolve this as fast as possible. We will update you again shortly here. If you have urgent questions, please contact our support team by sending an email to [email protected].

The issues has been identified. Our team is working on it.

Our infrastructure provider performed an update on our low level infrastructure that was supposed to be without impact. The update is now finished and all services are back to normal. Sorry for the service degradation that may have happened during this time frame.

Since 04:24 (CEST), our customers may experience HTTP 500 errors on the Public API and intermittent instabilities on the Yousign application. Our engineering teams are currently investigating the root cause. We will provide an update as soon as we have more information. We apologize for the inconvenience.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Since 04:24 (CEST), our customers may experience HTTP 500 errors on the Public API and intermittent instabilities on the Yousign application. Our engineering teams are currently investigating the root cause. We will provide an update as soon as we have more information. We apologize for the inconvenience.

This incident has been resolved.

Since 13:32 (CET), some signature and eSeal requests are experiencing increased processing times. Requests are not lost and continue to complete, though they may take longer than usual to finalize. All other services are operating normally. Our engineering teams have identified the issue and are actively working to reduce these delays. We will provide an update as soon as the situation improves. We apologize for any inconvenience.

Update: Since 14:00 (CET), processing times for signature and eSeal requests have started to recover. Delays are gradually decreasing and requests continue to complete normally. All other services remain unaffected. Our teams continue to monitor the situation closely. We will confirm once processing times have fully returned to normal. Thank you for your patience.

Resolved: As of 14:07 (CET), processing times for signature and eSeal requests have fully returned to normal. All requests are completing as expected. This incident only affected Simple (SES) and Advanced (AES) levels. Qualified Electronic Signature (QES) and Qualified Electronic Seal (QES/qSeal) were not affected. This incident is now resolved. All services are operating normally. Thank you for your patience throughout this incident.