Yousign incident

Degraded performance on the Yousign application and API v3

Yousign experienced a minor incident on June 10, 2026 affecting APP V3 - https://yousign.app and API V3 - https://api.yousign.app, lasting 12m. The incident has been resolved; the full update timeline is below.

Started: Jun 10, 2026, 07:51 AM UTC
Resolved: Jun 10, 2026, 08:04 AM UTC
Duration: 12m
Detected by Pingoru: Jun 10, 2026, 07:51 AM UTC

Affected components

APP V3 - https://yousign.appAPI V3 - https://api.yousign.app

Update timeline

investigating Jun 10, 2026, 07:51 AM UTC

Since 9:31 AM (CEST), we are experiencing degraded performance affecting both the Yousign application and the API v3. The main impact is increased latency in the execution of our processes. Our team is actively investigating to assess the full scope of the impact and identify the root cause. We will provide a further update as soon as we have more information. We apologize for any inconvenience this may cause.
resolved Jun 10, 2026, 08:04 AM UTC

As of 10:00 AM (CEST), the latency affecting the Yousign application and the API v3 has been resolved, and process execution times are back to normal. During the incident window (9:31 AM - 10:00 AM CEST), in addition to the delay in process execution, notifications to signers including email, SMS, and voice were also affected by delays. All notifications have now been delivered and the service is operating normally. We apologize for any inconvenience this may have caused and thank you for your patience.