Yousign experienced a major incident on July 15, 2026 affecting APP V3 - https://yousign.app and API V3 - https://api.yousign.app, lasting 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 15, 2026, 07:25 PM UTC
Some customers may be experiencing an issue with our service. Our engineers are working to identify and resolve this as fast as possible. We will update you again shortly here. If you have urgent questions, please contact our support team by sending an email to [email protected].
- identified Jul 15, 2026, 07:34 PM UTC
The issues has been identified. Our team is working on it.
- resolved Jul 15, 2026, 07:45 PM UTC
Our infrastructure provider performed an update on our low level infrastructure that was supposed to be without impact. The update is now finished and all services are back to normal. Sorry for the service degradation that may have happened during this time frame.