Yousign incident
Degraded performance on Advanced eSignature identification and image Identity Verification for Verify
Yousign experienced a minor incident on June 3, 2026 affecting API V2 - https://api.yousign.com and APP V3 - https://yousign.app and 1 more component, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 03, 2026, 03:36 PM UTC
Since 4:24pm CET, we're currently experiencing degraded performance on Advanced eSignature identification and image Identity Verification for Verify due to an ongoing incident with one of our third-party providers. Some users may notice slower response times or intermittent errors. Our team is actively monitoring the situation and working with the provider to restore full functionality. We'll share updates as more information becomes available.
- investigating Jun 03, 2026, 03:45 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 03, 2026, 03:57 PM UTC
Advanced eSignature identification and image Identity Verification are back to normal since 5:44pm CET. The incident impacted the service from 4:28pm to 5:44pm CET. We are monitoring the situation closely and awaiting confirmation from our third-party provider before resolving this incident.
- resolved Jun 03, 2026, 04:10 PM UTC
This incident is now resolved. Advanced eSignature identification and image Identity Verification for Verify have been fully operational since 5:44pm CEST. We will continue to investigate with our provider to identify the root cause and prevent any recurrence. We apologize for any inconvenience caused.