Yousign experienced a major incident on July 17, 2026 affecting APP V3 - https://yousign.app and API V3 - https://api.yousign.app, lasting 5h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 17, 2026, 08:46 AM UTC
We're currently experiencing delays in the processing of some QES eSignature requests. Signatures are still being properly handled. Wallet creation and signature flow are functionals but signed documents cannot be retrieved yet. All other levels of signature are not affected. We sincerely apologize for the inconvenience. Our teams are fully mobilized to identify the root cause and implement a solution as quickly as possible.
- identified Jul 17, 2026, 09:12 AM UTC
One of our providers is experiencing an outage. We apologize for the inconvenience and will provide updates as soon as possible.
- monitoring Jul 17, 2026, 09:25 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 17, 2026, 09:26 AM UTC
We are continuing to monitor for any further issues.
- identified Jul 17, 2026, 09:32 AM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 17, 2026, 09:44 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 17, 2026, 09:55 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 17, 2026, 02:03 PM UTC
This incident has been resolved.