Yousign incident

V3 - Delay on Qualified eSignatures (QES)

Minor Resolved View vendor source →

Yousign experienced a minor incident on July 24, 2026 affecting API V2 - https://api.yousign.com and APP V3 - https://yousign.app and 1 more component, lasting 23h 23m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2026, 11:29 AM UTC
Resolved
Jul 25, 2026, 10:53 AM UTC
Duration
23h 23m
Detected by Pingoru
Jul 24, 2026, 11:29 AM UTC

Affected components

API V2 - https://api.yousign.comAPP V3 - https://yousign.appAPP V2 - https://webapp.yousign.comAPI V3 - https://api.yousign.app

Update timeline

  1. monitoring Jul 24, 2026, 11:29 AM UTC

    We're currently experiencing delays on Qualified eSignature (QES). These delays originate from one of our identity verification providers, which is currently experiencing elevated response times. As a result, identity verification and QES signature completion may take longer than usual. All other levels of signature (SES, AES) are not affected. We sincerely apologize for the inconvenience. Our teams are fully mobilized to monitor the situation and restore normal service as quickly as possible. We will provide updates here as soon as possible.

  2. monitoring Jul 24, 2026, 12:03 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Jul 25, 2026, 10:53 AM UTC

    This incident has been resolved.