Degraded service on Qualified Electronic Signature (QES) with identity verification

Update timeline

1. investigating Nov 10, 2026, 09:04 AM UTC

   Since 9:33 AM (CET), we have been experiencing a degradation affecting Qualified Electronic Signature (QES). Our identity verification provider has reported an incident on their side, and we are currently investigating together with them. We will share an update as soon as we have more information. We apologize for any inconvenience.

2. investigating Nov 10, 2026, 09:09 AM UTC

   Since 9:33 AM (CET), we have been experiencing a degradation affecting Qualified Electronic Signature (QES). Our identity verification provider has reported an incident on their side, and we are currently investigating together with them. Impact: signers are currently blocked right after validating their personal information and previewing the document, before the identity verification process starts. Workaround: QES signature via the wallet remains available and is not affected. We will share an update as soon as we have more information. We apologize for any inconvenience.

3. monitoring Nov 10, 2026, 09:14 AM UTC

   Our identity verification provider has applied a fix on their side. Our monitoring and our own tests confirm that Qualified Electronic Signature (QES) with identity verification has been fully operational since 10:05 AM (CET). Signers can complete the entire signature flow normally again. We will keep monitoring the service over the next few tens of minutes to make sure everything remains stable, and will close this incident once confirmed. We apologize for any inconvenience caused.