Yousign incident

Degraded access for some users on the Orange network

Notice Resolved View vendor source →

Yousign experienced a notice incident on October 2, 2026 affecting API V2 - https://api.yousign.com and APP V3 - https://yousign.app and 1 more component, lasting 1d 21h. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2026, 12:52 PM UTC
Resolved
Oct 04, 2026, 10:21 AM UTC
Duration
1d 21h
Detected by Pingoru
Oct 02, 2026, 12:52 PM UTC

Affected components

API V2 - https://api.yousign.comAPP V3 - https://yousign.appAPP V2 - https://webapp.yousign.comAPI V3 - https://api.yousign.app

Update timeline

  1. investigating Oct 02, 2026, 02:59 PM UTC

    Hello, The provider Orange Telecom is experiencing network routing issues. This is why some users connected through the Orange network (including Sosh) may experience slowness or errors on Yousign, mainly when uploading documents, saving changes or signing. Users on other networks are not affected. In the meantime, affected users can try another network, for example a mobile connection from a different operator. We will keep you informed as soon as this issue is resolved. In case of questions you can contact us at : [email protected]

  2. identified Oct 02, 2026, 03:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 04, 2026, 10:21 AM UTC

    This incident has been resolved. Service has been operating normally since October 2 at 16:41 CEST. Between 14:52 and 16:41 CEST, some users connecting through the Orange network may have experienced slowness or difficulty accessing our services. The cause was a network interconnection issue between Orange and our hosting provider, which has now been fixed. No data was affected and no action is required on your side. We apologize for the inconvenience. All details are available here: https://network.status-ovhcloud.com/incidents/jqxcrgr138b4