Yousign experienced a major incident on July 1, 2025 affecting API V2 - https://api.yousign.com and APP V3 - https://yousign.app and 1 more component, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 01, 2025, 09:25 PM UTC
Our V2 and V3 applications are currently enduring issue signing documents. The issue began at 22:56 CEST. This impacts the following sites: * https://api.yousign.com * https://webapp.yousign.com * https://yousign.app * https://api.yousign.app While no data is being lost, signature are not being processed on document for now. It should resume in the coming minutes. Our teams are mobilized to resolve this incident as quickly as possible. We will update you again shortly here. If you have urgent questions, please contact our support team by sending an email to [email protected].
- identified Jul 01, 2025, 09:49 PM UTC
Issue identified. Signatures are resuming. A small delay in signatures can be observed during the coming minutes.
- monitoring Jul 01, 2025, 09:56 PM UTC
Delay are now resolved.
- resolved Jul 01, 2025, 10:02 PM UTC
All services are back to normal.