Delay in v3 API webhook notifications

Update timeline

1. investigating Apr 08, 2026, 07:07 AM UTC

   Since 8:50 a.m., our webhooks/notifications are running slowly on API; The app and API remain functional and accessible. we are investigating the cause

2. identified Apr 08, 2026, 07:39 AM UTC

   A fix has just been deployed, and notifications regarding the status of the signatures are currently being sent out. Please note that the signatures were properly signed and accessible; only the API webhooks had not been sent since 8:50 a.m.

3. identified Apr 08, 2026, 07:53 AM UTC

   FYI - We have reassessed the initial impact. The response time is normal for both the app and the API. Only the webhooks (notifications) for the v3 API were down from 8:50 AM to 9:43 AM. Since 9:43 AM, notifications/webhooks have been sent (though there is still some delay).

4. monitoring Apr 08, 2026, 07:59 AM UTC

   All notifications/webhooks have been sent, and the service is back to normal.

5. resolved Apr 08, 2026, 08:27 AM UTC

   This incident has been resolved.