Yousign incident

Performance slowdown on v3 Application and API

Minor Resolved View vendor source →

Yousign experienced a minor incident on April 7, 2026 affecting APP V3 - https://yousign.app and API V3 - https://api.yousign.app, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2026, 08:23 AM UTC
Resolved
Apr 07, 2026, 09:19 AM UTC
Duration
55m
Detected by Pingoru
Apr 07, 2026, 08:23 AM UTC

Affected components

APP V3 - https://yousign.appAPI V3 - https://api.yousign.app

Update timeline

  1. investigating Apr 07, 2026, 08:23 AM UTC

    We are experiencing performance slowdowns on our v3 Application and API since 9:47 AM UTC+2. Application: Slower navigation and page load times API: Increased response times on API requests and delays in webhook delivery Signing delays are not affected by this issue. Our team is actively investigating the root cause. We have increased system capacity to help reduce the impact while we work on a resolution. We will provide updates as we learn more.

  2. identified Apr 07, 2026, 08:28 AM UTC

    As of 10:22 a.m., the situation has returned to normal. We have increased our system's processing capacity while we identify the cause of the slowdown.

  3. monitoring Apr 07, 2026, 08:35 AM UTC

    The incident is now under monitoring; the situation has been stable since 10:22 a.m.

  4. resolved Apr 07, 2026, 09:19 AM UTC

    The issue has been resolved since 10:22 a.m; our teams are investigating the root cause.