Yousign incident

V2/V3 Signatures delay

Major Resolved View vendor source →

Yousign experienced a major incident on August 13, 2025 affecting API V2 - https://api.yousign.com and APP V3 - https://yousign.app and 1 more component, lasting 6h 2m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2025, 08:50 AM UTC
Resolved
Aug 13, 2025, 02:52 PM UTC
Duration
6h 2m
Detected by Pingoru
Aug 13, 2025, 08:50 AM UTC

Affected components

API V2 - https://api.yousign.comAPP V3 - https://yousign.appAPP V2 - https://webapp.yousign.comAPI V3 - https://api.yousign.app

Update timeline

  1. identified Aug 13, 2025, 09:13 AM UTC

    Some clients may experience a delay in signing documents. Our engineers are working to resolve this as fast as possible. We will update you again shortly here. If you have urgent questions, please contact our support team by sending an email to [email protected].

  2. identified Aug 13, 2025, 09:17 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Aug 13, 2025, 09:27 AM UTC

    Issue only remain for AES and QES signature level, SES is working well.

  4. monitoring Aug 13, 2025, 09:52 AM UTC

    The slowdown has been resolved, all QES and AES have been processed. Please note that our engineering teams remain on active surveillance.

  5. resolved Aug 13, 2025, 02:52 PM UTC

    This incident has been resolved.