Yousign experienced a major incident on September 18, 2025 affecting APP V3 - https://yousign.app and API V3 - https://api.yousign.app, lasting 1h 48m. The incident has been resolved; the full update timeline is below.
Affected components
APP V3 - https://yousign.appAPI V3 - https://api.yousign.app
Update timeline
- monitoring Sep 18, 2025, 01:47 AM UTC
We are currently experiencing delays in processing some eSignature requests. Please note that all signatures are still being properly recorded, and no data has been lost. We will share another update here shortly. If you have urgent questions, please contact our support team by sending an email to [email protected].
- monitoring Sep 18, 2025, 01:48 AM UTC
We are continuing to monitor for any further issues.
- resolved Sep 18, 2025, 01:48 AM UTC
This incident has been resolved.