Yousign experienced a minor incident on September 25, 2025 affecting APP V3 - https://yousign.app and API V3 - https://api.yousign.app, lasting 2h 48m. The incident has been resolved; the full update timeline is below.
Affected components
APP V3 - https://yousign.appAPI V3 - https://api.yousign.app
Update timeline
- monitoring Sep 25, 2025, 03:15 PM UTC
Between 16:50 and 17:00 (CET), our services experienced a degradation affecting both the application and the public API. Users may have faced slowdowns when displaying PDF pages in the application. Some requests to the public API may have returned intermittent errors (500 or 502). The issue has been resolved, and services are now operating normally. We are monitoring closely to ensure stability.
- resolved Sep 25, 2025, 06:04 PM UTC
This incident has been resolved.