Yousign experienced a minor incident on September 30, 2025 affecting APP V3 - https://yousign.app and API V3 - https://api.yousign.app, lasting 1h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 30, 2025, 01:25 PM UTC
Some clients may experience delay in signing documents and API requests. Our engineers are working to resolve this as fast as possible. We will update you again shortly here. If you have urgent questions, please contact our support team by sending an email to [email protected].
- monitoring Sep 30, 2025, 02:40 PM UTC
We would like to inform you that a remediation has been implemented following the recent incident. Our technical teams are actively monitoring all services to ensure continued stability and prevent any further impact. We experienced an influx of traffic in parallel with a supplier incident generating a stacking phenomenon leading to our service degradation. We are closely monitoring the situation and taking all necessary measures to ensure a full return to normal operations as quickly as possible.
- resolved Sep 30, 2025, 02:54 PM UTC
This incident has been resolved.