Yousign incident

[Production] - V3 - APP + API - signature processing delays

Minor Resolved View vendor source →

Yousign experienced a minor incident on October 7, 2025 affecting APP V3 - https://yousign.app and API V3 - https://api.yousign.app, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2025, 09:10 AM UTC
Resolved
Oct 07, 2025, 10:08 AM UTC
Duration
58m
Detected by Pingoru
Oct 07, 2025, 09:10 AM UTC

Affected components

APP V3 - https://yousign.appAPI V3 - https://api.yousign.app

Update timeline

  1. identified Oct 07, 2025, 09:37 AM UTC

    Simple and advanced signatures ( SES / AES ) have been slowed down during the 11h10 - 11h30 time slot. We are seeing a signature delay of up to 10 minutes Our system capacity has been increased to bring this delay back to normal as soon as possible. We apologize for any inconvenience. If you have urgent questions, please contact our support team by sending an email to [email protected]

  2. monitoring Oct 07, 2025, 09:40 AM UTC

    All pending late signatures have been processed. We are actively monitoring the situation.

  3. resolved Oct 07, 2025, 10:08 AM UTC

    This incident has been resolved.