Yoto Outage History

Yoto is up right now

Yoto had 19 outages in the last 2 years totaling 130h 6m of downtime — averaging 0.8 incidents per month.

There were 19 Yoto outages since October 7, 2025 totaling 130h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.yotoplay.com

Minor October 1, 2026

Some Discover cards are failing to load

Detected by Pingoru
Oct 01, 2026, 11:59 AM UTC
Resolved
Oct 06, 2026, 03:54 PM UTC
Duration
5d 3h
Affected: AndroidiPhone
Timeline · 3 updates
  1. investigating Oct 01, 2026, 11:50 AM UTC

    Status: Investigating We are currently investigating an issue affecting some cards in the Discover tab of the app. Customers may not be able to open certain content. Our team is working to identify the cause, and we will provide an update as soon as more information becomes available. Thank you for your patience. Affected components Android (Degraded performance) iPhone (Degraded performance)

  2. identified Oct 01, 2026, 11:59 AM UTC

    Status: Identified We have identified the root cause of the issue affecting the Discover tab on the app. Our team is actively working on a fix and will share updates as progress is made. We apologize for any inconvenience this may cause. Affected components Android (Degraded performance) iPhone (Degraded performance)

  3. resolved Oct 06, 2026, 03:54 PM UTC

    Status: Resolved The issue affecting the discover tab in the apps has been fully resolved. Services are now operating as expected. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com. Affected components Android (Operational) iPhone (Operational)

Read the full incident report →

Minor September 3, 2026

Club subscriptions renewed without providing credits to customers

Detected by Pingoru
Sep 03, 2026, 10:23 AM UTC
Resolved
Sep 03, 2026, 10:23 AM UTC
Duration
—
Affected: Club subscriptions
Timeline · 2 updates
  1. investigating Sep 03, 2026, 08:34 AM UTC

    Status: Investigating We are currently investigating an issue affecting our Club subscriptions in the US. Customers may not receive Club credits upon renewal of their subscription. Our team is working to identify the cause, and we will provide an update as soon as more information becomes available. Thank you for your patience. Affected components Club subscriptions (Partial outage)

  2. resolved Sep 03, 2026, 10:23 AM UTC

    Status: Resolved The issue affecting our Club credits has been fully resolved. Services are now operating as expected. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com. Affected components Club subscriptions (Operational)

Read the full incident report →

Minor August 18, 2026

Make Your Own website not available

Detected by Pingoru
Aug 18, 2026, 11:36 AM UTC
Resolved
Aug 18, 2026, 11:36 AM UTC
Duration
—
Timeline · 3 updates
  1. investigating Aug 18, 2026, 11:12 AM UTC

    Status: Investigating We are currently investigating an issue affecting my.yotoplay.com "my.yotoplay.com": http://my.yotoplay.com Customers may not be able to access the MYO website at this time. Our team is working to identify the cause, and we will provide an update as soon as more information becomes available. Thank you for your patience.

  2. resolved Aug 18, 2026, 11:30 AM UTC

    Status: Resolved The issue affecting our [service/system] has been fully resolved. Services are now operating as expected. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com.

  3. resolved Aug 18, 2026, 11:36 AM UTC

    Status: Resolved The issue affecting my.yotoplay.com "my.yotoplay.com": http://my.yotoplay.com has been fully resolved. Services are now operating as expected. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com.

Read the full incident report →

Minor August 17, 2026

Radio Pitchoun (French Yoto Radio) is currently down

Detected by Pingoru
Aug 17, 2026, 03:38 PM UTC
Resolved
Aug 17, 2026, 03:38 PM UTC
Duration
—
Affected: Playback
Timeline · 2 updates
  1. investigating Aug 15, 2026, 06:47 AM UTC

    Status: Investigating We are currently investigating an issue affecting Radio Pitchoun (French Yoto Radio). Our team is working to identify the cause, and we will provide an update as soon as more information becomes available. Thank you for your patience. Affected components Playback (Degraded performance)

  2. resolved Aug 17, 2026, 03:38 PM UTC

    Status: Resolved The issue affecting Radio Pitchoun (French Yoto Radio) has been fully resolved. Services are now operating as expected. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com. Affected components Playback (Operational)

Read the full incident report →

Minor August 14, 2026

Some devices showing without user-set configuration

Detected by Pingoru
Aug 14, 2026, 07:05 AM UTC
Resolved
Aug 14, 2026, 07:05 AM UTC
Duration
—
Affected: PlaybackAndroidiPhone
Timeline · 6 updates
  1. identified Aug 13, 2026, 10:25 AM UTC

    Status: Identified We have identified the root cause of the issue affecting some devices. Our team is actively working on a fix and will share updates as progress is made. We apologize for any inconvenience this may cause. Affected components Playback (Degraded performance) Android (Degraded performance) iPhone (Degraded performance)

  2. identified Aug 13, 2026, 10:48 AM UTC

    Status: Identified We have identified the root cause of the issue affecting our [service/system]. The issue is related to [brief description of the problem, if appropriate]. Our team is actively working on a fix and will share updates as progress is made. We apologize for any inconvenience this may cause. A fix has been applied to prevent the spread of this issue to other devices, and we're now investigating the recovery of configuration for affected devices. Affected components Playback (Degraded performance) Android (Degraded performance) iPhone (Degraded performance)

  3. identified Aug 13, 2026, 02:35 PM UTC

    Status: Identified We have identified the root cause of the issue. Our team is actively working on a fix and will share updates as progress is made. We apologize for any inconvenience this may cause. Affected devices are being restored to their previous configuration. Affected components Playback (Degraded performance) Android (Degraded performance) iPhone (Degraded performance)

  4. identified Aug 13, 2026, 05:04 PM UTC

    Status: Identified We have identified the root cause of the issue affecting our system. Our team is actively working on a fix and will share updates as progress is made. We apologize for any inconvenience this may cause. The number of affected devices has now been reduced by roughly 90%, and the remaining are currently being addressed. Affected components Playback (Degraded performance) Android (Degraded performance) iPhone (Degraded performance)

  5. monitoring Aug 13, 2026, 05:55 PM UTC

    Status: Monitoring This issue has been addressed, and we're monitoring for any further failures Affected components Android (Degraded performance) iPhone (Degraded performance) Playback (Degraded performance)

  6. resolved Aug 14, 2026, 07:05 AM UTC

    Status: Resolved The issue affecting our configuration system has been fully resolved. Services are now operating as expected. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com. Affected components Playback (Operational) Android (Operational) iPhone (Operational)

Read the full incident report →

Minor July 7, 2026

Reported Issue with Device Settings

Detected by Pingoru
Jul 07, 2026, 04:26 PM UTC
Resolved
Jul 07, 2026, 04:26 PM UTC
Duration
—
Affected: PlaybackAndroidiPhone
Timeline · 6 updates
  1. investigating Jul 01, 2026, 04:59 PM UTC

    Status: Investigating We've received reports of issues affecting player volume. We're currently investigating this. Affected components Playback (Degraded performance)

  2. identified Jul 01, 2026, 06:35 PM UTC

    Status: Identified We have identified the root cause of the issue affecting some devices, causing them to have low speaker volume. We're in the process of rolling out a fix. Affected components Playback (Degraded performance)

  3. resolved Jul 01, 2026, 07:07 PM UTC

    Status: Resolved The issue affecting playback has been resolved. A fix has rolled out. Restart your player to restore normal volume, otherwise the fix will be picked up within the next 45 mins Affected components Playback (Operational)

  4. investigating Jul 03, 2026, 06:29 AM UTC

    Status: Investigating We are currently investigating a continued issue affecting player settings. Customers may experience lowered volume or display brightness, which they cannot adjust. Our team is working to identify the cause, and we will provide an update as soon as more information becomes available. Thank you for your patience. Affected components Playback (Degraded performance) Android (Degraded performance) iPhone (Degraded performance)

  5. monitoring Jul 03, 2026, 06:48 AM UTC

    Status: Monitoring The issue affecting the device volume settings has been resolved, and a fix is being gradually rolled out to affected devices. Our team is closely monitoring the situation to ensure no further disruptions occur. Please reboot your Yoto player to resolve the issue. If you experience any lingering issues, please contact our Customer Happiness team at https://support.yotoplay.com. Affected components Playback (Operational) Android (Operational) iPhone (Operational)

  6. resolved Jul 07, 2026, 04:26 PM UTC

    Status: Resolved The issue affecting settings controls in the Yoto app has been fully resolved. Services are now operating as expected. If you still experience issues, please reboot your Yoto player and keep it online to receive the update. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com. Affected components Playback (Operational) Android (Operational) iPhone (Operational)

Read the full incident report →

Minor July 3, 2026

Pre-checkout login issues

Detected by Pingoru
Jul 03, 2026, 01:03 PM UTC
Resolved
Jul 03, 2026, 01:03 PM UTC
Duration
—
Affected: EU WebsiteUK Website
Timeline · 3 updates
  1. investigating Jul 03, 2026, 12:53 PM UTC

    Status: Investigating UK, EU and CA users won't be able to do a pre-checkout login. We are actively investigating a possible fix. Affected components EU Website (Degraded performance) UK Website (Degraded performance)

  2. monitoring Jul 03, 2026, 01:00 PM UTC

    Status: Monitoring The issue affecting pre-checkout login has been resolved, and the service has returned to normal across all of the regions. Our team is closely monitoring the situation to ensure no further disruptions occur. If you experience any lingering issues, please contact our Customer Happiness team at https://support.yotoplay.com. Affected components EU Website (Operational) UK Website (Operational)

  3. resolved Jul 03, 2026, 01:03 PM UTC

    Status: Resolved The issue affecting our pre-checkout login has been fully resolved. Services are now operating as expected. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com. Affected components EU Website (Operational) UK Website (Operational)

Read the full incident report →

Minor July 2, 2026

Live chat widget does not load on mobile

Detected by Pingoru
Jul 02, 2026, 08:14 AM UTC
Resolved
Jul 02, 2026, 08:14 AM UTC
Duration
—
Affected: US WebsiteEU WebsiteAU WebsiteUK Website
Timeline · 2 updates
  1. investigating Jul 02, 2026, 08:03 AM UTC

    Status: Investigating We are currently investigating an issue affecting our live chat widget on mobile. Customers may not be able to see the live chat widget when navigating our website from a mobile device. Our team is working to identify the cause, and we will provide an update as soon as more information becomes available. Thank you for your patience. Affected components US Website (Degraded performance) AU Website (Degraded performance) EU Website (Degraded performance) UK Website (Degraded performance)

  2. resolved Jul 02, 2026, 08:14 AM UTC

    Status: Resolved The issue affecting our [service/system] has been fully resolved. Services are now operating as expected. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com. Affected components AU Website (Operational) EU Website (Operational) UK Website (Operational) US Website (Operational)

Read the full incident report →

Minor July 1, 2026

Player settings changes are not being persisted on Yoto players

Detected by Pingoru
Jul 01, 2026, 09:49 AM UTC
Resolved
Jul 01, 2026, 09:49 AM UTC
Duration
—
Timeline · 6 updates
  1. investigating Jun 30, 2026, 09:18 PM UTC

    Status: Investigating We are currently investigating an issue affecting Yoto players. Customers may experience [changing player settings in the app are not reflected on the players. Our team is working to identify the cause, and we will provide an update as soon as more information becomes available. Thank you for your patience.

  2. identified Jun 30, 2026, 09:49 PM UTC

    Status: Identified We have identified the root cause of the issue affecting our Yoto players. Our team is actively working on a fix and will share updates as progress is made. We apologize for any inconvenience this may cause.

  3. monitoring Jun 30, 2026, 10:03 PM UTC

    Status: Monitoring The issue affecting our Yoto Players has been resolved, and the service has returned to normal. Our team is closely monitoring the situation to ensure no further disruptions occur. If you experience any lingering issues, please contact our Customer Happiness team at https://support.yotoplay.com.

  4. investigating Jun 30, 2026, 11:12 PM UTC

    Status: Investigating We are currently investigating an issue affecting our Yoto Players and the Mobile App. Our team is working to identify the cause, and we will provide an update as soon as more information becomes available. Thank you for your patience.

  5. monitoring Jul 01, 2026, 06:04 AM UTC

    Status: Monitoring The issue affecting our Yoto Players and the Mobile apps has been resolved, and the service has returned to normal. Our team is closely monitoring the situation to ensure no further disruptions occur. If you experience any lingering issues, please contact our Customer Happiness team at https://support.yotoplay.com.

  6. resolved Jul 01, 2026, 09:49 AM UTC

    Status: Resolved The issue affecting our Yoto Player and Mobile apps has been fully resolved. Services are now operating as expected. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com.

Read the full incident report →

Minor June 3, 2026

Shopify Checkout unavailable

Detected by Pingoru
Jun 03, 2026, 03:41 PM UTC
Resolved
Jun 03, 2026, 03:41 PM UTC
Duration
—
Affected: US WebsiteEU WebsiteAU WebsiteUK Website
Timeline · 3 updates
  1. identified Jun 03, 2026, 01:43 PM UTC

    Status: Identified We are currently experiencing disruption to our online store basket and checkouts due to an incident with our provider. We are monitoring their incident to provide updates. Affected components US Website (Partial outage) AU Website (Partial outage) EU Website (Partial outage) UK Website (Partial outage)

  2. identified Jun 03, 2026, 03:21 PM UTC

    Status: Identified We have identified the root cause of the issue affecting our website. The issue is related to an incident with our checkout provider. Our team is monitoring the situation as we see the service recover. We apologise for any inconvenience this may cause. Affected components EU Website (Degraded performance) UK Website (Degraded performance) US Website (Degraded performance) AU Website (Degraded performance)

  3. resolved Jun 03, 2026, 03:41 PM UTC

    Status: Resolved The issue affecting our checkout services has been fully resolved. Services are now operating as expected. We sincerely apologise for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com. Affected components EU Website (Operational) UK Website (Operational) US Website (Operational) AU Website (Operational)

Read the full incident report →

Minor June 1, 2026

Issues applying Club credits in the AU store checkout

Detected by Pingoru
Jun 01, 2026, 10:49 AM UTC
Resolved
Jun 01, 2026, 10:49 AM UTC
Duration
—
Affected: AU Website
Timeline · 2 updates
  1. investigating Jun 01, 2026, 09:06 AM UTC

    Status: Investigating We are currently investigating an issue affecting the use of Yoto Club credits on au.yotoplay.com "au.yotoplay.com": http://au.yotoplay.com. Customers may experience losing their selection of application of credits when placing an order. Our team is working to identify the cause, and we will provide an update as soon as more information becomes available. Thank you for your patience. Affected components AU Website (Degraded performance)

  2. resolved Jun 01, 2026, 10:49 AM UTC

    Status: Resolved The issue affecting our system has been fully resolved. Services are now operating as expected. We sincerely apologise for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com. Affected components AU Website (Operational)

Read the full incident report →

Minor May 19, 2026

Degraded performance and errors affecting Yoto websites

Detected by Pingoru
May 19, 2026, 10:55 PM UTC
Resolved
May 19, 2026, 10:55 PM UTC
Duration
—
Affected: US WebsiteEU WebsiteAU WebsiteUK Website
Timeline · 3 updates
  1. investigating May 19, 2026, 09:31 PM UTC

    Status: Investigating We are currently investigating an issue affecting our websites caused by an outage at our hosting provider. Affected components US Website (Degraded performance) AU Website (Degraded performance) EU Website (Degraded performance) UK Website (Degraded performance)

  2. monitoring May 19, 2026, 10:47 PM UTC

    Status: Monitoring The service provider has resolved the issue. However, we're still continuing to monitor closely. Affected components US Website (Degraded performance) AU Website (Degraded performance) EU Website (Degraded performance) UK Website (Degraded performance)

  3. resolved May 19, 2026, 10:55 PM UTC

    Status: Resolved The issue has been resolved. Affected components US Website (Operational) AU Website (Operational) EU Website (Operational) UK Website (Operational)

Read the full incident report →

Minor May 11, 2026

UK, EU & CA websites are down

Detected by Pingoru
May 11, 2026, 09:31 AM UTC
Resolved
May 11, 2026, 09:31 AM UTC
Duration
—
Affected: EU WebsiteUK Website
Timeline · 3 updates
  1. investigating May 10, 2026, 07:57 AM UTC

    Status: Investigating We are currently investigating an issue affecting our UK, EU and CA websites. Customers may not be able to access the Yoto websites in these regions. Our team is working to identify the cause, and we will provide an update as soon as more information becomes available. Thank you for your patience. Affected components EU Website (Full outage) UK Website (Full outage)

  2. monitoring May 10, 2026, 08:10 AM UTC

    Status: Monitoring The issue affecting our websites has been resolved, and the service has returned to normal. Our team is closely monitoring the situation to ensure no further disruptions occur. If you experience any lingering issues, please contact our Customer Happiness team at https://support.yotoplay.com. Affected components EU Website (Operational) UK Website (Operational)

  3. resolved May 11, 2026, 09:31 AM UTC

    Status: Resolved The issue affecting our websites has been fully resolved. Services are now operating as expected. We sincerely apologise for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com. Affected components EU Website (Operational) UK Website (Operational)

Read the full incident report →

Minor May 6, 2026

Yoto Card images not loading

Detected by Pingoru
May 06, 2026, 04:51 PM UTC
Resolved
May 06, 2026, 04:51 PM UTC
Duration
—
Affected: US WebsiteEU WebsiteAU WebsiteUK Website
Timeline · 3 updates
  1. investigating May 06, 2026, 03:20 PM UTC

    Status: Investigating We are currently investigating an issue affecting the yotoplay.com "yotoplay.com": http://yotoplay.com card store, where the images of Yoto Cards are not loading. Our team is working to identify the cause, and we will provide an update as soon as more information becomes available. Thank you for your patience. Affected components US Website (Degraded performance) AU Website (Degraded performance) EU Website (Degraded performance) UK Website (Degraded performance)

  2. monitoring May 06, 2026, 03:35 PM UTC

    Status: Monitoring We have identified the root cause of the issue affecting loading of Yoto Card images. The issue is related to issues with Netlify: https://www.netlifystatus.com/. The system is recovering and our team is monitoring the situation. We apologize for any inconvenience this may cause. Affected components AU Website (Degraded performance) EU Website (Degraded performance) UK Website (Degraded performance) US Website (Degraded performance)

  3. resolved May 06, 2026, 04:51 PM UTC

    Status: Resolved The issue affecting our [service/system] has been fully resolved. Services are now operating as expected. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com. Affected components US Website (Operational) AU Website (Operational) EU Website (Operational) UK Website (Operational)

Read the full incident report →

Minor May 1, 2026

Yoto App Library actions behaving incorrectly

Detected by Pingoru
May 01, 2026, 12:18 PM UTC
Resolved
May 01, 2026, 12:18 PM UTC
Duration
—
Affected: AndroidiPhone
Timeline · 2 updates
  1. investigating May 01, 2026, 11:24 AM UTC

    Status: Investigating We are currently investigating an issue affecting the Yoto App library. Customers on both iOs and Android may experience library interactions behaving incorrectly. Viewing cards is automatically adding items to the library without user intent. Additionally, removing items shows a success state, but after refreshing, the items still remain in the library. Our team is working to identify the cause, and we will provide an update as soon as more information becomes available. Thank you for your patience. Affected components Android (Degraded performance) iPhone (Degraded performance)

  2. resolved May 01, 2026, 12:18 PM UTC

    Status: Resolved The issue affecting Yoto App libraries has been fully resolved. Services are now operating as expected. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com. Affected components Android (Operational) iPhone (Operational)

Read the full incident report →

Minor March 18, 2026

Some users are having issues adding shared cards to their libraries

Detected by Pingoru
Mar 18, 2026, 01:52 PM UTC
Resolved
Mar 18, 2026, 01:52 PM UTC
Duration
—
Affected: iPhone
Timeline · 5 updates
  1. investigating Mar 11, 2026, 12:21 PM UTC

    Status: Investigating We are currently investigating an issue affecting adding shared cards to your library on the iOS app. Our team has found the cause of the issue, and we will provide an update as soon as possible. Thank you for your patience. Affected components iPhone (Degraded performance)

  2. identified Mar 11, 2026, 02:05 PM UTC

    Status: Identified We have identified the root cause of the issue affecting adding shared cards to user's libraries. We now have a fix available in version 3.32.1 which will be available on TestFlight shortly and will be available to all users in the next couple of days Affected components iPhone (Degraded performance)

  3. monitoring Mar 12, 2026, 06:01 PM UTC

    Status: Monitoring The issue affecting adding shared cards to your library on iOS has been resolved, and the service has returned to normal. Please go to the App Store to update your app to version 3.32.1 if you are experiencing this issue. Our team is closely monitoring the situation to ensure no further disruptions occur. If you experience any lingering issues, please contact our Customer Happiness team at https://support.yotoplay.com. Affected components iPhone (Degraded performance)

  4. resolved Mar 18, 2026, 01:49 PM UTC

    Status: Resolved The issue affecting our [service/system] has been fully resolved. Services are now operating as expected. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com. Affected components iPhone (Operational)

  5. resolved Mar 18, 2026, 01:52 PM UTC

    Status: Resolved The issue affecting adding shared cards to users libraries has been fully resolved. Please update to app version 3.32.1 on iOS. Services are now operating as expected. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com. Affected components iPhone (Operational)

Read the full incident report →

Minor March 11, 2026

Yoto App library does not update

Detected by Pingoru
Mar 11, 2026, 09:44 AM UTC
Resolved
Mar 11, 2026, 09:44 AM UTC
Duration
—
Affected: AndroidiPhone
Timeline · 2 updates
  1. identified Mar 11, 2026, 09:38 AM UTC

    Status: Identified We are currently investigating an issue affecting the Yoto App libraries. Customers may experience issues loading the content in their Yoto App libraries. Our team is working to identify and address the cause, and we will provide an update as soon as more information becomes available. Thank you for your patience. Affected components Android (Partial outage) iPhone (Partial outage)

  2. resolved Mar 11, 2026, 09:44 AM UTC

    Status: Resolved The issue affecting our Yoto App libraries has been fully resolved. Services are now operating as expected. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com. Affected components Android (Operational) iPhone (Operational)

Read the full incident report →